We are also bound by a common set of values. We consider these values to be the foundation stones of our business. Like any strong foundation,
they allow us to build upon them what we believe to be a remarkable group of businesses. We call them our 5 ‘C’s.
Care for our customers and each other with 5 star performance
We have partnered with Trust Pilot to allow our customers to independently review our service.
We are very proud of our 5 star rating, one that we have
maintained since the start. Our businesses share a world class customer care team that are always standing by to answer any question or alleviate any concern.
Whilst caring for our customers is vitally important to us, caring for our teams is equally important. We maintain our employee engagement rating at more
than 20% above the national average. We believe that a happy team leads to happy customers and we are yet to be proved wrong!
Continually improve our products, systems & presentation through collaboration & innovation
The Japanese have the term ‘Kaizen’. Loosely translated, it means continuous and never ending improvement.
The philosophy is at the core of our business. We talk about how our business improvement system is like painting the Auckland harbour bridge.
You start at one end, get to the other end and then start back at the beginning.
Despite being recognised as a market leader in product development, systems and customer care, we can always do better. We are constantly chasing perfection.
Communicate accurately & honestly
For most, buying a spa or swim spa will be one of the biggest purchases they will ever make. We treat this fact with a great deal of respect. As such, we believe
we have an obligation to communicate to our customers in as clear and concise way as possible.
This is not always the case in the spa industry. We aren’t proud to say that many in the industry don’t let the truth stand in the way of a good story!
If something sounds too good to be true, it probably is. This is particularly true of many ‘was / now’ pricing claims you will see when shopping for a spa.
Whilst it is great to get a great deal and superior value (which we believe we offer everyday), savings of more than 30% are very likely to be misleading.
If you have shopped with us and believe that you have been misled in any way, click here to email our CEO - he wants to know.
Celebrate & share our success
Our family of employees and contractors are the reason of our success. As such, we wish to reward their efforts beyond ‘an honest day of pay, for an honest day of work’.
We are committed to ensuring that the wages and salaries of our employees are within the upper band of national average rates for each respective position. Furthermore,
as a group we distribute between 5 and 7.5% of our profits to our team each year through a rather unique profit share system.
Contribute to our communities
As a successful business, we feel we have a moral obligation to give back to our community. As you will have seen in the Community section above we contribute to over a dozen worthwhile charities. Who we contribute to is a decision made by our employees, they nominate and donate a sum each year from their profit share programme and we match that amount.
It is our intention to do everything we possibly can to continue growing the amount we actively contribute back to the community, so keep an eye on this space as there's a lot more to come.
Click for Code of Corporate Responsibility