Terms & Conditions

In these terms and conditions, “we” “us” and “our” refers to Spa World Limited.

Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of New Zealand, 18 years and older only.

We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

  1. Privacy
    1. Please refer to our Privacy Policy linked on our home page for information relating to our collection, storage and use of the details you provide.
  2. Our Website Services
    1. Our services are provided to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
    2. All prices are in New Zealand Dollars (NZD) and are inclusive of GST. We endeavour to ensure that our price list is current. Our price list can be accessed from our home page and we reserve the right to amend our prices at any time. If you have placed an order, we undertake to fulfil your order at the price listed at the time you ordered.
    3. Product Descriptions
      1. We strive to ensure that our products are described as accurately as possible on our website, however we do not warrant that the description is accurate. Where we become aware of any misdescription, we reserve the right to correct any error or omission.
      2. Images have been provided for illustrative purposes only and we do not guarantee that any image will reproduce in true colour nor that any given image will reflect or portray the full design or options relating to that product.
  3. Product Orders
    1. Our products are for sale to adults over the age of eighteen (18) years. By proceeding to purchase through our website, you acknowledge that you are over 18 years of age.
    2. We supply and despatch our products to customers within New Zealand only.
    3. We endeavour to ensure that our product list is current however we give no undertaking as to the availability of any product advertised on our website.
    4. Packaging, delivery and postage is an additional charge, calculated at time of final purchase.
    5. When you order from us, we require you to provide your name, address for delivery, your email address, telephone contact and credit card details. We undertake to take due care with this information; however in providing us with such information you accept that we are not liable for its misuse due to error in transmission or virus or malware.
    6. We undertake to accept or reject your order within Seven (7) days. If we have not responded to you within Seven (7) days, your offer is deemed to be rejected. We are not required to give reasons for rejecting your offer to purchase however the most likely reason for rejecting your offer will be that we do not currently have that product in stock.
    7. Delivery of your ordered product/s will be as set out on our website. Title in the goods passes to you when we have received payment. Our terms of payment are set out on the order page.
    8. All risk of loss or damage to the goods passes to you when we despatch the goods.
    9. Order Cancellation Due To Error
      1. Where a product has been listed at the incorrect price or with incorrect descriptive information or image due to typographical error or similar oversight, we reserve the right to cancel a transaction. Where your credit card has been charged, we will immediately refund your credit card for the total amount debited.
  4. **Product Returns**
    1. We provide a 60 Day Money-back Guarantee and the specific terms and conditions can be found here [Spa World 60 Day Money Back Guarantee.](https://www.spaworld.com.nz/60-day-guarantee)
    2. We undertake to replace you for any product delivered to you that is faulty or is in a damaged condition. If you wish to return a faulty or damaged product, you must notify us through our designated “contact us” webpage. You must include your order number and serial number.
    3. If we are unable at the time of return to replace or exchange returned goods, we undertake to reimburse you for the amount initially debited for the purchase.
    4. Once you have notified us through our website that you wish to return faulty, damaged or undamaged product, you may return the product to any of our stores throughout New Zealand so long as you provide valid proof of purchase eg. tax invoice, receipt and/or packaging slip.
  5. Site Access
    1. When you visit our website, we give you a limited licence to access and use our information for personal use.
    2. You are permitted to download a copy of the information on this website to your computer for your personal use only provided that you do not delete or change any copyright symbol, trade mark or other proprietary notice. Your use of our content in any other way infringes our intellectual property rights.
    3. Except as permitted under the CopyrightAct 1968 (Cth), you are not permitted to copy, reproduce, republish, distribute or display any of the information on this website without our prior written permission.
    4. The licence to access and use the information on our website does not include the right to use any data mining robots or other extraction tools. The licence also does not permit you to metatag or mirror our website without our prior written permission. We reserve the right to serve you with notice if we become aware of your metatag or mirroring of our website.
  6. Hyperlinks
    1. This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.
    2. Linking to our website is not permitted without permission. We reserve the right to serve you with notice if we become aware of such linking.
  7. Intellectual Property Rights
    1. The copyright to all content on this website including applets, graphics, images, layouts and text belongs to us or we have a licence to use those materials.
    2. All trade marks, brands and logos generally identified either with the symbols TM or ® which are used on this website are either owned by us or we have a licence to use them or if mentioned in an article, the owner or licensee is acknowledged.
    3. Your access to our website does not license you to use those marks in any commercial way without our prior written permission.
    4. Any comment, feedback, idea or suggestion (called “Comments”) which you provide to us through this website becomes our property. If in future we use your Comments in promoting our website or in any other way, we will not be liable for any similarities which may appear from such use. Furthermore, you agree that we are entitled to use your Comments for any commercial or non-commercial purpose without compensation to you or to any other person who has transmitted your Comments.
    5. If you provide us with Comments, you acknowledge that you are responsible for the content of such material including its legality, originality and copyright.
  8. Disclaimers
    1. Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose.
    2. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded.
    3. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.
    4. From time to time we may host third party content on our website such as advertisements and endorsements belonging to other entities. Responsibility for the content of such material rests with the owners of that material and we are not responsible for any errors or omissions in such material.
  9. Statutory Guarantees and Warranties to Consumers
    1. If you are a consumer within the meaning of the Consumer Guarantee Act (CGA), of our goods or services then we give you a warranty that at the time of supply of those goods or services to you, if they are defective then:-
      1. We will repair or replace the goods or any part of them that is defective; or
      2. Provide again or rectify any services or part of them that are defective; or
      3. Wholly or partly recompense you if they are defective.
    2. As a consumer under the CGA you may be entitled to receive from us notices under the Act. In that regard:-
      1. If you are a consumer and the goods or services we are providing relate to the repair of consumer goods then we will give you any notice which we are obliged to give you under the Act.
      2. If we are a repairer of goods capable of retaining user-generated data then we hereby give you notice that the repair of those goods may result in the loss of the data.
      3. If we are a repairer and our practice is to supply refurbished goods as an alternative to repairing your defective goods or to use refurbished parts in the repair, then we give you notice that the goods presented by you to us for repair may be replaced by refurbished goods of the same type rather than being repaired. We also give you notice that we may use in the repair of your goods, refurbished parts.
  10. Limitation of Liability
    1. If you are not a consumer within the meaning of the Act, then this clause applies to you. If you are a consumer within the meaning of the CAG then this clause has no effect whatsoever to in any way limit our liability or your rights. If you are not a consumer:-
      1. To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the services again or payment of the costs of having those services supplied again.
      2. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from services we have supplied.
      3. We do not accept liability for anything contained in the post of a user or in any form of communication which originates with a user and not with Us.
      4. We do not participate in any way in the transactions between our users.
  11. Indemnity
    1. By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.
  12. Force Majeure
    1. If a Force Majeure event causing delay continues for more than Sixty (60) days, we may terminate this Agreement by giving at least Seven (7) days Notice to you. “Force Majeure” means any act, circumstance or omission over which we could not reasonably have exercised control.
  13. Jurisdiction
    1. These terms and conditions are to be governed by and construed in accordance with the laws of New Zealand and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in Auckland and you agree to submit to the jurisdiction of those Courts.
    2. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.
  14. Privacy
    1. We undertake to take all due care with any information which you may provide to us when accessing our website. However we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.
    2. Our compliance with privacy legislation is set out in our separate Privacy Policy which may be accessed from our home page.
  15. Shipping
    1. Subject to you complying with these Terms and acceptance of your Order by Spa World Limited, Spa World Limited will sell and supply the products to you as shown on your Final Order confirmation.
    2. Products may not be available for immediate delivery. Spa World Limited will endeavour to deliver your Order to you within ten (10) weeks of the date final payment is made.
    3. When you complete your Order you will be prompted to select whether you wish to collect your Order or to have the Order delivered to an address specified by you.
    4. Delivery times may be greater than 10 weeks for regional or remote areas.
  16. Delivery by Carrier
    1. The terms of this clause apply where you select to have your goods delivered to a specified address.
    2. The delivery address must be an address within New Zealand and cannot be a freight forwarding location. Deliveries cannot be made to PO Boxes.
    3. On receipt of your Order by Spa World Limited, your Order will be dispatched to your specified delivery address generally within 10 weeks of the date final payment is made. You will be required to be available in person to accept delivery of your Order.
    4. If you wish to change the delivery date or delivery address you must inform us at least 48 hours prior to the dispatch of your Order.
    5. Spa World Limited will use its best endeavours to deliver your Order within any stated timeframes for dispatch, however Spa World Limited does not warrant that these timeframes will always be met, as many factors may affect these timeframes.
    6. You must advise at the time you place your Order via the website or later when you discuss delivery with Spa World Limited, of any difficulties that may be involved in the delivery (such as stairs or narrow entries). If you do not state the situation correctly and on arrival the delivery contractor deems it to be a difficult location you will be liable for any extra charges including redelivery fees and the cost of an extra person to assist.
    7. Spa World Limited cannot and will not accept responsibility for delivery failures or delays by our third party delivery contractor.

Spa World Limited
203B Waimea Road
Nelson 7010
New Zealand
E: support@spaworld.co.nz
Version 2.3 6th October 2020

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