Our People

Amanda lives by “people, passion, and performance,” with 20+ years in customer care. As a mum of two teens, she loves using her spa as the perfect place to connect with family.

Amy is a creative presenter with a background in marketing, communications, and business. A lifelong musician, she enjoys collaborating on ideas—and serenading her piano, cat, or anyone who'll listen.

Ana has been in the customer service industry for several years. She's currently handling customer queries for Spa Store. Outside of work, she enjoys watching movies and traveling.

Anand has 7+ years of experience across customer service, logistics, and supply chain management, including two years in outdoor luxury goods. He enjoys photography, travel, kayaking, and barbecues.

With 20+ years in sales, Andrew helps customers find their perfect spa. He enjoys mountain biking, supporting his wife’s designs, and relaxing at the beach with their dog, Lachie.

Andrew brings 20 years' experience in the spa industry to the CEO role as well as a board member for Spa World and Vortex Spas New Zealand.

Aris has been in the customer care industry for years learning and helping others. During his time off, he can be found either on his gaming chair playing with buddies online or on wheels traveling with his family.

Britney brings her extensive hospitality management experience and passion for genuine customer service to ensure Spa World clients find their perfect new addition. She loves the outdoors and spending time with her family.

Catherine worked as a computer programmer before shifting to social media and online marketing. Road trips and picnics with her family are her favorite weekend activities, and reading a good book is her quiet retreat.

Charm has been in customer service since 2006. She values professionalism, a quality shaped by her background as a trainer for business professionals. In her free time, she enjoys relaxing over a cup of good coffee.

Charne has 12 years of procurement experience and has recently moved from South Africa with her family. She loves spending time with her kids in the great outdoors.

Chloe is from the Isle of Man and has a strong auditing and accounting background from her previous role with one of the 'Big four". When Chloe's not in the office, you'll find her racing down a mountain bike trail.

Craig joined the company in Feb 2017 coming from a corporate finance and general management background. When he's not counting the beans (or spas), he's trying to catch fish.

Originally from Colombia, Cristina is an artist and graphic designer now based in New Zealand with her husband and two children. She loves spending time with family and creating community art projects.

Dale has been in the spa industry for over 15 years and works closely with our Spa World sales team and wholesale customers. He has a passion for helping people grow their skill sets and reach their full potential.

Hamish has matched thousands of families to the perfect spa pool. When not not helping customers, you will find him out on his mountain bike or motorcycle.

With years of contact center experience, Heart is dedicated to delivering outstanding customer service. In her downtime, she enjoys playing with her dog and binging YouTube videos.

Jack is guru in all things to do with warehousing.

Janina has been in retail management for 14+ years. She enjoys meeting new people and shares her customer’s happiness whenever a purchase is made. Outside of work, she loves spending time with family and friends.

Jane moved here from the UK in January 2016 and spent a year' relaxing'. She joined Spa World in January 2017 and is very much enjoying her role.

Jayson has been in training development for over 15 years. He’s into technology along with high fantasy books and games.

Jen has been in the customer service industry for years before she started as a content creator. She enjoys cooking and hanging out with her family when not at work.

With 10+ years in customer service, Joan loves helping customers and making a difference. Outside of work, she enjoys family time, discovering great food, watching movies, and listening to music.

With 20 years in customer service and design, Katrina helps clients find the perfect spa. Outside work, she loves spending time with family and exploring beaches, lakes, and rivers.

Kerian brings 30 years of international business and operations experience. He enjoys exploring Nelson’s outdoors with his wife and dog, Huey, and has a passion for cooking in his spare time.

Kenneth (J) is from North America and joined Spa World in 2013. He is passionate about making a positive impact, everything online and tech.

Leah previously worked in Aviation Operations for 17 years. She is passionate about customer service and enjoys spending time with her family and friends.

Livi has studied reception and office support as well as having experience in customer service. In her spare time she enjoy socialising with friends and enjoying the beautiful outdoors.

Lydia has a degree in Accounting and Management. She worked in the real estate industry for 5 years. Outside of work, she enjoys fishing with her family and being outdoors.

Mariam is a skilled marketing and communications manager who drives new ways to promote Spa World products and educate consumers. She’s passionate about fitness, wellbeing, and empowering others to achieve their best.

With over 9 years experience creating and telling visual stories, Matt joins the Spa World family as our Videographer. When Matt isn't operating the camera you'll find him down at the beach for a spot of kitesurfing.

Mel has been in customer service and warehousing for 20 years. She answers queries for Spastore, as well as hanging out with her husband and kids.

Michael has 20 plus years of sales & client management experience as well as vast real estate knowledge, he knows how to add value to your property with the right Spa Pool.

Peter lived in Asia for 15 years and has many years of sales and management experience. He loves helping customers find their perfect spa. Outside of work he enjoys spending time with his family and practicing Judo.

Phil has over 15 years of customer service experience. Outside of work, he enjoys cooking, playing board games, and riding his Onewheel.

Rechelle has 10+ years of accounting experience in the Philippines and the Middle East before moving to New Zealand. In her free time, she enjoys traveling, trying new cuisines, and spending time with family and friends.

Rae has been in the customer service industry for 16 years. She aims to always provide the best customer experience. Rae is passionate about cooking and enjoys going to the beach to snorkle.

Rebecca brings strong customer service and administrative skills to Spa World. Outside of work, she plays Surdo, Tams, and Chocalho as part of a Brazilian percussion band.

Rhea is a licensed teacher and a physical therapist with a passion for cooking. The kitchen is her favorite spot and she loves to cook Mexican, Italian, and Middle Eastern dishes.

As a former service supervisor for an international airline, Sharona brings her passion for helping people and making sure they receive the service and care they deserve to her role at Spa World.

With 20+ years in the spa and pool industry, Tony Jones brings expertise in manufacturing, innovation, and compliance, dedicated to improving product quality and delivering the best outcomes for customers.

Tracey is an AP wizard, and when not paying our bills, she is busy hiking, reading or playing with her dogs.

Besides being dedicated to her current administrative duties, Vianca also loves traveling to different places and taking videos. When she is at home, she enjoys spending time with her family and dogs.

Will has been in the customer service industry for over a decade now. Overall, wellness and making a difference in people's lives are important to her. GRATITUDE is her way of life.