Why Spa World?

We're committed to excellence in all areas of our business – from the quality of our products to caring for our customers. In fact, we’ve consistently judged the best spa retailer in Australia and New Zealand. Check out our many industry awards and accolades.

As a successful business, we feel we have a moral obligation to give back to our community. Every year, we contribute to more than a dozen Australian and New Zealand charities. These include; Kids Can, Make a Wish, Starlight Foundation, MS Research Foundation, the Mark Hughes Foundation, Bowel Cancer Research, Parkinson’s Australia, and many more.

We’ve been in the spa business for over 35 years and are experts in our industry. We have a 5-star TrustPilot^® rating with thousands of satisfied customers. In fact, we now have third-generation Spa World customers!

We’re all about enjoying life – about cherishing every moment, spending quality time with loved ones and, of course, appreciating our beautiful natural surroundings! As a responsible manufacturer, we're taking meaningful climate action to reduce our environmental impact and lead the change in our industry. In 2020, we became the world’s first carbon-neutral spa retailer!

Unlike many businesses, when you buy from Spa World – that’s where our relationship starts, not ends. You will be assigned a Personal Spa World Concierge to support you through your spa ownership journey. We also have a 7-day-a-week call centre so we are here when you need us – not when it suits us! Plus, all our products are covered by comprehensive warranty agreements including an industry-leading 60-day money-back guarantee policy on all products.