What is Spa World's 60-day money-back guarantee and how does it work?

At Spa World™, we understand the importance of customer satisfaction and want to ensure that every purchase you make with us is a perfect fit for your needs. That's why we offer a 60-day money-back guarantee on our products.

In this article, we’ll explain Spa World’s 60-day money-back guarantee, including terms for the right of return.

What does Spa World™ mean by its 60-day money-back guarantee?

The 60-day money-back guarantee serves as Spa World's commitment to customer satisfaction.

This guarantee allows customers to return the product and receive a refund if unsatisfied with it within 60 days of purchasing.

Inclusions: The 60-day money-back guarantee applies to all Spa World™ products, including spa pools, plunge pools, swim spas, pergolas, saunas, and umbrellas.

Exclusions: The 60-day money-back guarantee does not apply to products purchased from https://shop.spaworld.com.au/, any accessory or consumable items or spa covers. However, we do offer a 30-day free return policy for these purchases and the return policy can be found here for those products.

Click the button below to learn more about our return policy.

What are Spa World’s terms for the right of return?

To exercise your rights under Spa World's 60-day right of return, it is important to meet the following criteria:

• The eligible product: The product you wish to return must be a new model.
• Delivery to the nearest Spa World warehouse: You are responsible for delivering the product to the nearest Spa World warehouse. This includes all costs associated with the removal and return of the item.
• Eligible individuals: The right of return applies only to individual natural persons who are the title owners of the eligible spa. Businesses, corporations, and partnerships do not qualify for the money-back guarantee.
• Product condition: Your eligible product must be in as-new condition and should not have suffered any damage, as determined by Spa World or a Spa World agent. This includes internal or external scratches, scrapes, dents, odours, rips, burns, and any other signs of damage.
• Return in working order: The eligible spa must be returned to the depot in the same working order as it was on the delivery date, including packaging and accessories.
• No liens or security interests: The eligible product must not be subject to any liens or other security interests.
• Minimum of 30 days since delivery: At least 30 days must have passed since the delivery date of the eligible product.
• Full inspection required: Before a refund is given, your eligible product must undergo a full inspection by a Spa World representative.

How long does the refund take once the product is returned?

After the product is returned, our specialist will inspect the product within two weeks. Once the product passes the inspection, the refund will be processed to your account within 5-10 days.

In Summary

When it comes to finding a spa retailer that offers a reliable money-back guarantee policy, Spa World™ is the ideal choice.

Our 60-day money-back guarantee not only provides peace of mind but also reflects our commitment to your satisfaction.

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