How to create a property access video for your spa delivery

Why does Spa World need the access information?

Each year, Spa World organises thousands of spa deliveries. While most proceed smoothly, some face delays or complications due to insufficient access to information.

Providing detailed access details helps our team plan the logistics effectively, ensuring your delivery is smooth and hassle-free.

What to prepare for the access video

Before recording your access video, gather the following:

• Device with a Camera: Use a mobile phone or tablet with video recording capabilities.
• Tape Measure: To measure gates, pathways, steps, and other critical dimensions.
• Pen and Paper: This is for jotting down measurements as you walk through the access path.
• Assistant (Optional): If possible, have someone help you with measuring and filming.

What access information does Spa World need?

To assist in planning, your video should include:

• Truck Access: Is the driveway wide enough for a truck? Are there steep inclines or obstructions like low-hanging trees or wires?
• Pathway Details: Highlight potential challenges such as steps, narrow passages, corners, or obstacles.
• Measurements: Provide dimensions for gates, pathways, and clearances around corners or near steps.
• Obstructions: Note any items like air conditioners, downpipes, shrubs, or movable objects on pathways or decks.

How do I create the delivery access video?

Creating your video is simple and requires a mobile phone or tablet, a tape measure, and pen and paper. Here’s how:

Step 1. Prepare and Measure

Walk through the access route, measure all critical points (e.g., gate width, step height), and note these down.

Step 2. Film the Pathway

Starting where the delivery truck will park, film the entire path to the final spa location. Include:

• Driveways and potential obstructions.
• Gates, steps, and corners with measurements noted aloud.
• Decks or other final placement areas.

Step 3. Speak Clearly

Narrate the video, highlighting all key measurements and observations.

Step 4. Complete the Path

Ensure the video covers every step of the delivery journey to avoid overlooked obstacles.

How do I upload the delivery access video to Spa World?

Once your video is ready:

• Step 1. Click on the link provided by your Spa World concierge or in your welcome email or click the link below.

Spa World Delivery Access File Upload

• Step 2. Fill in the required details: name and email address.
• Step 3. Upload the video file by following the on-screen instructions.
• Step 4. Click "Send Now" to submit your file.
• Step 5. Sit back and relax—our team will review your submission and contact you for any clarifications.

In Summary

Providing detailed delivery access information is the first step toward a seamless spa delivery experience. By following the steps in this guide, you’ll help our experts ensure your spa is delivered smoothly.

If you have questions or need assistance with your video, contact your Spa World concierge for support or contact us.