Planning for your spa delivery | Pre-Delivery Guide for Spa Owners 2023

Before your spa is installed, there are some critical safety and technical considerations we need you to be aware of to help us ensure a smooth, stress-free delivery and installation process.

We advise you to read this guide carefully, before delivery, so you are fully prepared in advance and can make sure everything goes to plan – avoiding unnecessary disappointment or added costs.

In this pre-delivery guide:

• Introducing your Spa World Concierge
• Important safety information
• What to consider before delivery
• Making sure you have a solid foundation
• Arranging delivery of your spa
• Installing an external heat pump

Introducing your Spa World Concierge

Our Spa World Concierge Program is a personalised customer-care service designed to make your spa purchasing and ownership experience simple and stress-free.

When you buy a spa or swim spa from Spa World, we will match you with a single point of contact–aka your Spa World Concierge, who has the expertise to be your personal guide from purchase through to post delivery.

Watch the video below to learn more about the Spa World Concierge service.

Your Spa World Concierge will help you with:

• Post-purchase support. Removing any uncertainty and supporting you after you have ordered your spa or swim spa.
• Delivery advice. Helping you choose the best location for your spa or swim spa.
• Property access info. Advice around the info we need from you to ensure a smooth, safe delivery.
• Delivery options. Helping you determine the best delivery method.
• Important updates. Providing you with up to date arrival and delivery information for your spa.
• Spa set up. They will remotely help you get your spa up and running.
• All your questions. Once your spa is installed and operating, you may have more questions. That's okay! Your Spa World Concierge is here to help you.

Important safety information for spa owners

Owning a spa or swim spa should be a relaxing and fun experience. To make sure it stays that way – please read this safety information carefully, before your spa is delivered.

Spa pool barriers and fencing

Local pool safety guidelines must be followed for all pools, spa pools and swim spas.

Fencing and barrier rules can differ from region to region. Consult with your local council to find out the fencing rules in your area.

Spa pools must be 760 millimetres or higher above any adjacent floor (including surrounding decks), ground or surface that the spa pool sits on, or have a barrier. If the spa is 760mm or higher above the ground and does not have a barrier, then it needs a compliant lockable cover.

Electrical requirements and considerations

Never position a spa, swim spa or any other type of pool near overhead cables or power lines.

All electrical work needs to be carried out by a licensed electrician and must conform to all national, state and local electrical codes in effect at the time of installation. If the supply cord on your spa is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard.

If you are installing any metallic item within arm’s length of a spa or swim spa you may require equipotential bonding to be performed by a licensed electrician.

Please click the button below for more details.

Please note that organising an electrician and associated costs are the responsibility of the spa owner. Spa World does not offer an electrical service.

Refer to your spa model tech pack for electrical information. Please provide this tech pack to your electrician.

Delivery safety considerations

Our delivery team will assess your site at the time of delivery and will make the final determination if the site is safe. If you have questions or concerns, please contact your Spa World Concierge.

Deciding where to position your spa

Where your spa or swim spa is positioned on your property is the second most important decision you’ll make – after deciding which spa to buy. In fact, some would say it is the most important decision as the position often determines the size and type of spa or swim spa you buy.

There are some things you’ll want to consider when deciding on where to install your spa or swim spa.

Things to consider:

• Access. Do you need quick and easy access? If so, placing your spa close to the house or changing room is ideal.
• Outlook. Is there a view to admire from the spa? If so, consider how the spa can be best rotated so the seating faces the view.
• Fencing. What are the fencing or barrier requirements?
• Power supply. Is power supply easy to access for electrical installation?
• Space. How much space will you need?
• Clearance. Have you factored in clearance space for your spa cover, optional spa steps and cover lifter?
• Shade. What shade would you like? Umbrellas, gazebo or something else? If you opt for a gazebo, what are the installation requirements? Does it need to be fixed in place or wired in?
• Indoor Installation Caution. If the spa is installed indoors or located in an enclosed area, proper ventilation should be discussed with an Engineer or authority competent enough to understand the necessary provisions needed to vent moist or heated air and air associated with chemical odors outdoors. When the spa is in use considerable amounts of moisture will escape potentially causing mold and mildew. This can cause health risk. Over time, this can damage certain surfaces, surroundings, and equipment.

Watch the video below to learn more about positioning your new spa or swim spa.

What to consider before delivery

Property access information

Before we can deliver your spa, we need to know what the access to your property is like and if there are any hazards or specific equipment requirements our delivery team should be aware of. Without your property access details, we cannot deliver your spa.

Please watch this short video below to learn about the information we need you to send us, to ensure a safe and smooth delivery.

Making sure you have a solid foundation

Your spa needs a solid, flat, level foundation.

If the foundation is inadequate, it may shift or settle after the spa is in place causing stress to the spa shell and cabinet which will void the warranty.

Always consult your building professional for advice about your specific circumstances. All work needs to be carried out within the guidelines of your local building regulations.

Refer to your spa model specification sheet for weights and dimensions. Simply search the model name on the Spa World website and scroll to the specification section to download the specification and tech pack.

The three most common foundation types:

Concrete slabs. Portable spas under 3.5m need 100mm minimum reinforced concrete. Swim spas and spas larger than 3.5m will need a 150mm minimum reinforced concrete pad.

Timber decks. Decks must be designed and built to local building regulations by a registered builder.

Inground spa and swim spa pits. If your spa or swim spa is in a pit you need to consult with your local builder/contractor regarding drainage and concrete slab.

Is there adequate drainage for flood protection?

All spas and swim spas must have adequate drainage around the foundation to ensure that the spa or swim spa is not flooded. Consult your builder or landscaper. Flooding is not covered under your spa warranty.

Can the spa be accessed for service and maintenance?

Your spa must be positioned to allow for adequate service access on all sides of the spa. It is imperative that all cabinet panels around your spa can be accessed and removed for servicing.

Specifically, careful consideration is required when installing your spa in a deck.

Balance of payment

It can take one or two weeks after receiving the balance of your payment before we can schedule your delivery.

Acceptance of possession is required as soon as your product has arrived in our warehouse.

Arranging and taking delivery of your spa

Our delivery team will contact you to arrange a suitable delivery or collection date and time.

If delivery is required, our delivery team will make one trip to deliver your spa or swim spa. If they are required to come back to reposition the spa for any reason other than through fault of their own, an additional delivery fee will be charged.

Installing an external heat pump

Heat Pumps are optional extras for spas and swim spas. Please be aware that they are not compatible with all spas.

What to know before a heat pump installation:

• Preparation. Your foundation must be in place and ready and any piping, if required for a heat pump installation, must be installed.
• Timing. Once your preperation is complete, the delivery and installation will take place and if you have purchased a heat pump, it wil be installed.

Wondering what to do once your spa arrives?

Click the button below to check out our articles and videos on what to expect at handover plus how to set-up and get the most out of your spa or swim spa.

Need more help?

We hope this information has been helpful. If you have any questions or concerns over the delivery or installation of your new spa or swim spa, please contact your Spa World concierge.