Testimonials

Beautiful polite team members. Wonderful job.

Fantastic products and outstanding professionalism from the entire team. We’ve received wonderful aftercare service for our spa every time we’ve needed assistance. The team has always been helpful, reliable and genuinely committed to looking after their customers.

My experience with Spa World in the last 4 years since owning a Vortex Hydrotherapy Spa has been excellent. Team at Spa world Glenorchy always happy to assist with all questions and servicing with my Spa. Call out to John and Mal when I require assistance in store or on the phone. Highly recommend Glenorchy Spa World.

The absolute best place to buy a swim spa! Before visiting Spa World, we took our time and toured numerous other showrooms, but none of them compared to the service we received from Angela Wood.While other places felt routine, Angela actually took the time to ask us questions and understand our needs. She explained the equipment and product ranges in great detail, answering every single question without ever making us feel rushed. Her incredible support didn't end with the purchase either. She has been just a phone call away for anything we've needed since. Combined with a highly professional delivery team, this has been an amazing experience from start to finish. We love our Vortex Aquagym Max and cannot recommend Angela and Spa World highly enough!

Spa World in Nelson is great. We purchased a sauna and found Janina to be brilliant, she really knew her product and what would suit us. We are really happy with what we have purchased. We would definitely recommend Spa World if you are interested in a spa, sauna or pergola. We will definitely be repeat customers.

Staff have very helpful. Explain every thing.

I dealt with Will knowledgeable patient quickly responded to my questions Great communications

⭐⭐⭐⭐⭐ We had such a fantastic experience with Spa World from start to finish. Buying a spa is a big decision, so we really appreciated having someone who was knowledgeable, friendly and genuinely interested in helping us find the right one. Lisa was absolutely wonderful throughout the entire process. Lisa took the time to explain everything to us, answered all of our questions and made sure we understood the different options available. She never made us feel rushed or pressured into making a decision, which made the whole experience so much more enjoyable and stress-free. Her knowledge and customer service really stood out to us. After looking at the different options, we decided on a Fisher spa and we couldn’t be happier with our choice. The quality, features and overall design are exactly what we were looking for, and we’re so excited to have it at home and start enjoying it with family and friends. A big thank you to Lisa for making what could have been an overwhelming purchase feel so easy and enjoyable. It’s clear that she genuinely cares about her customers and wants them to walk away happy with their purchase. We would definitely recommend Spa World, and especially Lisa, to anyone considering purchasing a spa. Fantastic service, great knowledge and an overall excellent experience!

I had such a wonderful experience at Spa World, and I really wanted to take the time to leave a review for Lisa because she was absolutely amazing. From the moment I walked in, Lisa was so friendly, welcoming and easy to talk to. I wasn’t completely sure what I was looking for at first, and I had quite a few questions, but Lisa was incredibly patient and took the time to explain everything to me properly. What I appreciated most was that I never felt pressured to make a decision. Lisa listened to what I wanted and helped me understand the different options so I could choose what was right for me. She was very knowledgeable and explained everything in a way that was easy for me to understand. I asked quite a few questions throughout the process, and Lisa was always happy to answer them and make sure I was comfortable with my decision. She made me feel like I was actually being looked after rather than simply being sold something, and that really stood out to me. I honestly couldn’t have asked for a better experience. Lisa was professional, kind, patient and genuinely lovely to deal with. She made the whole process feel so much easier and more enjoyable than I expected. Thank you so much, Lisa, for all your help and for making my experience at Spa World such a positive one. I really appreciate the time and effort you put into helping me, and I would definitely recommend Lisa to anyone visiting Spa World.

⭐⭐⭐⭐⭐ We recently purchased a Fisher spa from Spa World and had such a great experience, especially with Lisa. She was incredibly friendly, knowledgeable and helpful throughout the entire process. Lisa took the time to explain everything clearly, answer all of our questions and help us choose the right spa for us. We never felt pressured into making a decision, and her customer service made the whole experience so easy and enjoyable. We’re absolutely thrilled with our Fisher spa and can’t wait to enjoy it! A huge thank you to Lisa for all your help — we really appreciate it! We would definitely recommend Spa World and Lisa to anyone looking to purchase a spa. ⭐️

We had such a wonderful experience at Spa World, and especially with Lisa. From the moment we arrived, Lisa was incredibly welcoming, friendly and professional. She made us feel comfortable straight away and took the time to listen to what we were looking for rather than simply trying to sell us a product. Lisa was extremely knowledgeable about all the different spas and was able to explain everything clearly and patiently. She answered all of our questions, talked us through the different options and helped us understand the differences between the models, features and prices. We really appreciated how much time and effort she put into making sure we found the right spa for our needs. What stood out the most was how genuine and helpful Lisa was throughout the entire experience. We never felt rushed or pressured to make a decision. She was happy to explain things more than once and made sure we were completely comfortable with our choice. Her customer service was exceptional, and she went above and beyond to make the whole process easy and enjoyable. It was honestly such a pleasure dealing with Lisa. She made what could have been a stressful decision feel simple and exciting. We left feeling confident and very happy with our experience. Thank you so much to Lisa and the Spa World team for the amazing service. We would highly recommend visiting Spa World and asking for Lisa if you’re looking for someone who is friendly, knowledgeable, patient and genuinely cares about helping you find the right spa. We will definitely be recommending her to our family and friends! ❤️

had such a lovely experience shopping for a spa! the store has a really nice layout and such a welcoming vibe. lisa was absolutely amazing, she showed me a great variety of spas and went into so much detail about each one i was interested in, answering all my questions and making the whole process so easy. her customer service was incredible and she was so lovely to deal with. would definitely recommend!

⭐⭐⭐⭐⭐ Absolutely Exceptional Service from Lisa! I recently purchased a spa from Spa World and had the absolute pleasure of dealing with Lisa. I honestly can’t speak highly enough of the service she provided. From the very beginning, Lisa went above and beyond to make the entire experience easy and stress-free. She was incredibly knowledgeable, answered every single question I had, and explained everything clearly without ever making me feel pressured or rushed. It was obvious that she genuinely knew her products and cared about making sure I chose the right spa for my needs. Out of all the customer service experiences I’ve had, this was easily one of the best — if not the best. Lisa made what could have been a complicated purchase feel incredibly simple and enjoyable. Her professionalism, knowledge, patience and genuine willingness to help really stood out. Spa World is extremely lucky to have someone like Lisa representing them. If you’re thinking about purchasing a spa, I would 100% recommend speaking with Lisa. She made the whole experience fantastic from start to finish. Thank you so much, Lisa, for your amazing service! ⭐⭐⭐⭐⭐

We recently purchased a sauna from Spa World, and the entire experience has been absolutely flawless.A massive thank you to Angela Wood for her truly exceptional service. Her deep product knowledge made it incredibly easy to choose the right model, and she guided us through the options without any sales pressure.Now that it is set up, we absolutely love the sauna. The overall build and premium finishes are even better quality than we remembered seeing in the showroom!The delivery and installation team also deserve a huge shoutout. They handled the setup with total precision, making a complex installation look completely easy and professional. From sales to delivery, the customer care has been outstanding. We highly recommend Angela and the team!

We had an absolutely fantastic experience from start to finish with Spa World Osborne Park! Angela Wood was incredible in the showroom, she was highly knowledgeable, patient, and helped us choose the perfect spa without any pressure. The top-tier service continued right through to the installation. The delivery team, Beau and Dayne, did an exceptional job. They arrived in the time frame given, handled the spa with absolute care, and made a tricky placement look easy. They were professional, friendly, and left the area spotless. Huge thanks to the whole team, for making this such a smooth and stress-free process. Highly recommended!!

Great customer service, a pleasure. Lillian is very informative and thorough.

Sophia and Michael were great to deal with and we are very happy with our choice of spa. Cheers spa world.

I called at 9am with a repair job, I had a return call by lunchtime and issue fixed by 1.30pm with an extra fix that I hadn’t initially mentioned. Prompt, helpful, friendly and highly professional service. Would definitely recommend 👍🏻

Spa world Lilian thank you so much for your time today amazing very friendly and helpful thank you so much yes I did get a spa today Kathleen

Could not wish for more, Craig’s knowledge and customer service was exceptional. Looked after us with price also. Definitely recommend Spa World Newcastle.

Excellent experience, originally put a deposit on a Spa at a different business, who were just “Spa Retailers” who offered no after sale support, no direction and were misleading from the initial quote with the costs blowing out with all the necessary extras, Revisited Spa World Newcastle, who we initially thought were more expensive, but turns out with everything included in the price, there are no surprises, much higher quality product, and the Support from Charlie has been amazing, with a no pressure approach, while giving the best price possible. Now really excited for our Spa Delivery, Thank you Charlie and team

Peter was really helpful and friendly and gave us good advice! We had a great experience purchasing our spa.

Outstanding service, great product knowledge as well which was extremely helpful

After visiting another spa centre in the area and finding the sales person had very little knowledge or interest in helping us, it was a relief walking in to meet Michelle who's knowledge and experience was amazing. She listened to what we needed and put a package together that met our needs, not the companies back pocket. Highly recommended.

Excellent after sales sec ice. Thank you Elaine.

Michelle was fantastic answered all our questions was extremely helpful. Highly recommend anyone looking for a spa to contact Michelle.

Pre purchase experience great thanks Sophia and Michael. We chose the best deal for us.

Thank you Lily! She was super helpful, easy to chat and made the whole experience smooth. Really appreciated her honest and thorough support!

Elaine is truly a credit to her company. Great customer service, attentive and passionate

Went to the smeaton grange outlet and met Lilly. She was fantastic and very helpful. She also gave us lots of option to suit our needs. Still to receive the product so looking forward for it.

Incredible service, Elaine is so great at her job, helped us out and found our perfect spa! We are so excited 🤩😍 highly recommend!

Cathy has been amazing. So helpful. The soa is perfect 👌🏻 just loving it 🥰

Friendly, very efficient spa service, thank you Mal and team at Spaworld.

I recently purchased a spa through Trent from Spa World Dandenong. Trent was amazing to deal with, the whole process had us in and out within 30 minutes. Trent was able to answer any questions we had and was able to provide thorough information about the product and process of install. We couldn’t speak more highly of the customer service we received, please ask for Trent when you visit Spa World!

Doris from Dandenong was a brilliant customer service representative. Looked after me so well, with great knowledge and great enthusiasm! Can’t wait for our new spa to arrive.

We purchased a pair of ShadowSpec Unity umbrellas through Spa World. Their service has been of the highest quality and their Sales Consultant, Nirit, has been excellent. They were able to provide the necessary advice before purchase, and followed up after delivery and later after installation. The result has been a great solution and a very pleasant process of purchase and support. Happy to recommend the Spa World team.

Had a fantastic sales experience with Will Calvert. He was extremely responsive, patient and helpful with my myriad of questions and gave me the time to make a considered decision. Thanks Will - looking forward to delivery and relaxing in it!

Service was exceptional could not fault Spa World very happy.

We couldn't be happier with our spa purchase. Lilly was amazing to deal with at every step of the buying process. The spa is great - high quality and easy to use. We thoroughly recommend Spa World.

Absolutely wonderful spa. Set up was easy, after sales service is great and grandkids love the music option.

Great service from Tom. Very informative and not at all rude or pushy. Well done 👍

Recently purchased our Spa from Nick at Spa World Canberra. What a pleasure it was to deal with Nick, his knowledge, manner and overall customer service was fantastic. Thank you Nick

A big thank you to Nirit at Spa World. Her knowledge and professionalism through the sales process was outstanding. The delivery went 100% to plan and the post delivery follow up and advice from Nirit was as good as I have experienced in any industry. Service support is also first class. Really enjoying our Fisher 2 Spa.

Peter was awesome to deal with and negotiable

We called in to Spa World at North Lakes to look at buying a spa to help with pain relief for both my husband and myself. We were greeted by Peter who recommended and explained all the benefits of the Vortex Neon spa to us at a very reasonable price, and we decided there and then this was the spa for us! Peter was extremely helpful and informative but not pushy like other spa salespeople we had come across at other company’s. If you’re wanting someone who is not only knowledgeable about the product but isn’t pushy, go and see Peter at Spa World North Lakes. You won’t be sorry!

Great to see Steve after 12 months of receiving our swim spa

We bought our vortex swim spa through Michelle at Spaworld and couldn't be happier. Michelle was very professional and helpful, assisting us in choosing the right swim spa that suited our needs. The installation was well communicated and went without a hitch, and Don in the after-care team took very good care in helping us learn everything we need to know with managing our spa moving forward. I would recommend the team at spaworld.

We had an excellent experience with Elaine at Spa World Marsden Park branch who provided top notch sale services and organised delivery, answered all our questions with patience, guided us through each step. Highly recommend paying them a visit if you are thinking about buying one.

Met Doris from the Braybrook store at the show earlier in the year, she has been great with us getting our needs met and swim spa ordered!

After recently purchasing our home with a pool, we had very little idea on the best way to maintain our slice of paradise. The knowledge we have no got thanks to Martina at Spa World Albion Park was invaluable. The knowledge and handy hints she gave us will definitely help us keep our pool on top of its game all year round. Thanks Martina, I would highly recommend Martina @ Spa World to anyone.

Our experience at Spa World Wollongong has been amazing. Martina has been totally professional informative and friendly. We highly recommend them. Thanks again. K and C.

First class experience choosing and purchasing a spa from Tom at the Mile End store. Extremely helpful and accommodating, the whole journey from an in store try out of our chosen model to delivery and set up was a breeze. Highly recommend Spa World!

Came into store with water balance issues, Martina was a wealth of knowledge and pointed us in the right direction for making our Spa TRULY CHLORINE FREE which my kids and wife will absolutely love! Amazing customer service - will return happily for future purchases. Martina is a credit to your business.

Fabulous after care service!

Trent from Spaworld Dandenong has been fantastic from start to finish. Any questions weve had and there's been plenty have been answered without any issues. Cant wait to start using our spa.

We purchased a swim spa over a year ago now. We have been very happy with the service from the start and ongoing service and help that is offered. Mal is always available on the phone to answer any questions or to talk me through a fix for any problems that we have with the spa or the electronic cover. Thank you.

Elaine was super helpful with all of our questions and we were able to choose a spa that suits our family needs

Elaine really helped us out today with all of our enquiries. She was very helpful and professional. Highly recommend her!

Friendly and helpful service Always readily available with answers Purchased our 2nd spa from them and couldn't be happier

Steven at Spa World Palmerston North was amazing. He helped us pick the right spa for our space. We could not be happier with the result - we have a great spa for us I which we have used daily since it arrived. Thanks Steven and the team.

Michael was fantastic to deal with and helped us get an excellent deal on our spa. He was friendly, knowledgeable, and made the whole process easy and stress-free. Really happy with the service and would definitely recommend Spa World.

Katrina was so helpful during the whole process of purchasing our spa. Highly recommend Spa World Tauranga as the place to go to look at a huge variety of spas with a huge variety of features.

Cathy was very professional and helpful throughout the handover process.

2years after purchasing our jacuzzi we are still very satisfied with our purchase. The after sales service from Katrina has been superb.

We had a great experience with Spa World. Lilly was so helpful, friendly and easy to deal with throughout the whole process. She answered all of our questions and made choosing our spa really easy. Highly recommend Spa World and Lilly!

It not often that you attend a store with concerns about your major purchase and feel supported and assisted. Martina was a wealth of knowledge and advised us on how to look after our spa correctly. So professional, highly recommend visiting the Albion Park Spa World store.

Mark was very helpful and knowledgeable with products.

Amazing service from the whole team. Great communication, always checking in, delivery arrived on time and follow up set up service from Mal was fantastic.

Can’t recommend Phil, Mal and the team at Spa World highly enough! From the initial purchase right through to delivery, the entire process was made incredibly easy and stress-free. The team were professional, helpful and went above and beyond to ensure everything was taken care of. We’re extremely happy with our pool and spa experience and would highly recommend Spa World to anyone looking for a quality product and exceptional service. Thanks again to the whole team at Spa World!

Always the best customer service! Easy staff to deal with. Couldn’t recommend them more highly!!!

Cathy at Tweed SpaWorld was incredibly helpful and knowledgeable before, during and after we purchased our swim spa. She understood the products and was able to match our needs to the best choice of spa. We’re very happy with our new spa. Thank you Cathy!

Elaine was fantastic from the start. She helped us chose the right SPA for our family and gave us a great deal with a few extra's. The follow up by Elaine and all the team was great. A special mention to Jay and his delivery team who didn't have the easiest of access, but nothing was too hard. All in all, I recommend Elaine from SPA world Marsden Park to anyone who is after wonderful customer service and a great product.

Very happy with the service and we got a great deal. Lilly was amazing and so helpful. Highly recommend checking them out.

With Cathy at Spa World the whole process of getting the right spa pool and sauna was a breeze. From making a choice based on budget and requirements to delivery and installation it was all quick and easy. Thanks Cathy for a great experience.

Excellent service and advice and the spa is the perfect fit for our property

If I could give more than 5 stars I would, the service Peter the store manager gave to us was outstanding. We've been thinking about a spa for a while and after we built our new house it was time to decide. I did a lot of Googling but that process was very overwhelming and thought it's time to visit a showroom and so glad we did. We had decided we'd look at a 6 seater spa before walking in but once we saw the Vortex swim spa on display I was sold. Peter gave us the rundown on how it all works, I was able to step inside the empty shell to see the depth and test out the spa lounge and see if it was a good length, everything was perfect. Peter was able to give me a complete price on the spot and didn't push for a sale which I appreciated. That was last Sunday and by Tuesday our deposit was paid and on our way to relaxing in our dream swim spa. Thank you!!

Great to deal with. Very helpful and knowledgeable. Installer was awesome too.

I walked in the store and all questions were answered. The follow up was excellent before and after product was delivered.

After having a noise issue with my Spa, I have found ‘Spa World’ Glenorchy brilliant to deal with. Their technician Mal was patient and methodical in finding and fixing our problem with a new part and not just repairs. Great service!

We love our Spa and the ease in which to use it makes it so simple for us. Spa World, Steven, was really great, very friendly and got it all installed so easily. Thank you so much. Layne & Jo

Brilliant service, from walking into the showroom to have a look, then having a spa delivered the next day! Brittany you are an absolute star and I’ll happily recommend you to anyone looking to purchase!

Very professional and helpful service

Excellent customer service from Will . Very happy with our purchase can’t wait to take a dip

I had been looking for a spa for well over 10 months and had visited multiple stores before finding Spa World in Marsden Park. From the very first conversation with Elaine, I felt completely comfortable and confident in my decision. It was the first time I felt comfortable enough to actually put down a deposit — and I’m so glad I followed my instincts! Elaine was there for us from the very beginning. She took the time to understand what we were looking for, helped us choose the right spa, and was incredibly informative, knowledgeable and helpful throughout the entire process. Nothing was ever too much trouble for her, and her support continued right through to after the spa was delivered. It was such a pleasure dealing with Elaine, and her genuine care and customer service really stood out. I would highly recommend Elaine and the entire team at Spa World Marsden Park to anyone looking for a spa. We couldn’t be happier with our experience!

Had a problem with postage and Ari’s sorted it out - many thanks Ari’s!

Had a great experience buying a spa with Dianne's assistance, she was very patient and answered all our questions, she asked us what features were important to us and gave us honest and helpful advice. She was friendly and knowledgeable, which made the whole process very easy and pleasant. They have a range of spas, so we found one that had all the features we wanted and more.

Nirit was fabulous. Listened to our needs and got us exactly what we needed for our space and at a great price

I cannot recommend Spa World Parts and Accessories store highly enough. Aris was exceptional to deal with. Efficient and timely responses. I had a significant order with some technical queries which was processed without delay. I even threw in a sneaky competitor price match which did not cause any issues.

Diane at Spaworld Marsden park haves us full attention with excellent service, advice and price.

We had a fantastic experience dealing with Dianne at Spa World. She was friendly, knowledgeable and so easy to deal with. Dianne took the time to understand what we were looking for and helped us choose a swim spa that was perfect for our needs. We really appreciated her patience and guidance throughout the process. Highly recommend Dianne and Spa World!

Glenn & Karen are experts on everything Spa 's and I wouldnt go anywhere else - cannot fault the advice, service and products!

Was shopping around for a new Spa. Michael O’loan was great to deal with, very informative and helpful throughout. Would recommend contacting Michael if you are in the market for a new or replacement spa

The best experience. We shopped around lots and spa world Wollongong were so knowledgeable and helpful. Lovely to deal with and the best support for new spa owners. Martina was an incredible help! Very happy.

AMAZING !!! Lilly was fantastic Very knowledgeable, friendly and helpful Was a pleasure to do business and so excited with our awesome spa and sauna purchase THANK YOU Lilly !!!!!!

Amazing service from beginning to end - definitely recommend a visit to Janina at Spa World Nelson if you are looking for an amazing spa at a reasonable prices.

Great prices and service

Spa world glenorchy is absolutely a gem to go see for all Your needs, the customer service is amazing, and always good to have a chat

We have been thinking about getting a hot tub (Spa) for a long time. Our local salesperson at Spa World, Janina, made the process of choosing the right one easy and pressure-free. The delivery and set-up of our new Vortex spa was made easy by their team. The company carry all the supplies (such as chlorine and pH modifying chemicals) that are needed to keep the spa clean and functioning optimally. I see us enjoying our spa for many years to come!

So happy with the spa. Great communication through out and superb set up help

Highly recommend the team at Spa World Glenorchy and in particular Mal, whose customer service and technical knowledge is exceptional. Thank you Mal, appreciate your assistance. Mel & Rob

With everything completed, the sale from Craig, the delivery team, the email phone contacting team, to Brendan coming out to install items and showing how to use the spa, contents for spa and maintenance, couldn't be happier with the service provided. Everything went so smooth from start to end. Credit to you all.

Cathy is awesome loaded with lots of information.Plus super friendly and always happy to lead a hand

From the time I walked in Doris was very welcoming and informative, gave me a great deal on my spa, would highly recommend Spa World.

Had Brendan come and do the wifi, spa cover and showing how to use the spa, chemicals and everything in between, great bloke who had all the time in the world for questions and always on hand if any drams happen. Was really happy with everything he done today.

The best service and care in details ! Excellent!

We came in saw Lilly . She lookafter like a family member.

Very informative

We recently visited the showroom to look at spa pools and were impressed by the excellent service we received from Peter. He was welcoming, and took the time to explain the different options available to us, ensuring we had all the information we needed to make an informed decision. There was no pressure, just genuine, helpful advice. We are excited about our new spa pool!

I would like to start with thanking Elaine- store manager, SPA world Marsden Park. Highly recommend for anyone to SPA world who is dreaming to have SPA at their backyard. -Met Fabulous people to deal with- excellent customer service/ knowledge. -received excellent product information and price. I am now enjoying SPA everyday for relaxation, fun and making memories. SPA World- highly recommended!

Steve W, an amazing salesman, knew everything about the product he’s selling. Testing out the spa while he was explaining is fantastic. All questions answered honestly, we recommend Steve at Spa World!!

We have had a great experience with Peter the manager of Spa world in north lakes. We definitely would recommend you purchase your spa from them. This is our second purchase and their service is excellent.

Michelle was really great helped a lot very talented and informed in spa and jacuzzi space

We have had a positive experience today purchasing our Fisher Lap Swim Spa from Michael. He was most informative and helpful. He made the whole experience very easy. We are really looking forward to swimming in our new pool early 2027. Many thanks.

Good service at store with great advice and reccomendations. Good communication and follow up and awesome delivery team.

We recently purchased a spa from Spa World Marsden Park, and after using it for the past three weeks, we couldn't be happier with our experience. A special thanks to Elaine, whose extensive knowledge of spas and genuine willingness to help made the entire process smooth and enjoyable. She patiently answered all of our questions and guided us in choosing the spa that best suited our needs. What really stood out was her excellent customer service. She followed up after the delivery to make sure everything was going well and provided helpful guidance on spa operation and maintenance. Elaine is professional, knowledgeable, and genuinely cares about her customers. We truly appreciate her support throughout the entire process and highly recommend both Elaine and Spa World Marsden Park to anyone looking to purchase a spa.

We have been dealing with Janina at the Nelson store. Such a practical and helpful person. Definitely the place to buy your spa. The selection and quality is outstanding .

Martina was helpful and knowledgeable. Kirt did a great job with a difficult site for delivery. Dale was very patient answering all our questions at the handover. An excellent team and we're enjoying our spa.

Katrina Wilson was a total star to deal with. I bought at a tricky time. Just going into the Xmas break when it was really hard to get tradies. So it took some time before I was able to organise delivery. She helped me thru every step, even did a video call to show me the spa I was purchasing. I could not recommend her highly enough!

Great experience. Love our 5D spa. Michael O'Loan was great. Welcoming interested kept in contact & followed up. The father-daughter delivery team equally awesome. On time, efficient friendly installed and provided good set up info.

Excellent Customer Service from Lilly. Highly recommend the product.

Great service from Michael in the showroom in Auckland and quick and friendly support for all after sales issues to be resolved. We did have an issue with the blower not operating initially however Spa World were very quick to resolve the issue and were very communicative throughout the process.

Absolutely love our Fisher 6 spa and the awesome service from Craig at SpaWorld Warners Bay. he gave us first class service right through the sales process to after sales service. highly recommended

Since buying our swim spa from Spa World at Marsden Park i have dealt with a salesman who's name is Charlie Bevilacqua. Charlie is the absolute professional on top of being an utter gentleman he has been exceptionally helpful at all times and continues to be helpful 5 years after buying the swim spa.The team at Marsden Park Spa World a 5 star rating thank you always Marcel

Great service

Fantastic service and great product . Spa world and Michael have been amazing to deal With . Michael is very knowledgeable and made the purchase very straight forward and stress free . He respects your budget and works with you to choose the best spa. The delivery and installation were faultless . Lovely people who were reliable and had great attention to detail . Spa world respond to emails and enquires very efficiently and this was greatly appreciated . Cannot speak more highly of Michael and Spa World. Highly recommend . Thank you .

We had such a great experience with Doris! She assisted us with our sauna purchase and truly went above and beyond to help us source the parts we needed for our swim spa. Nothing was too much trouble, and she kept us informed throughout the process. Her professionalism, knowledge, and genuine willingness to help made the whole experience stress-free. We really appreciate all of her effort and outstanding customer service. Highly recommend Doris to anyone looking for exceptional support!

Doris from the Braybook store was so helpful and gave us all the information we needed to feel confident in purchasing a spa from them. Very professional, highly recommended 👌

Such a pleasure to deal with Lilly Sifri with the purchase of my swimpsa and now other accessories.

I have recently purchased a vortex neon spa.The online information on the vortex spa range and the invaluable information I was given by Michael at Spa World made my choice very easy.The spa was delivered on time on the day and put in place with no fuss.The spa is everything I had hoped. Thank you Michael.

Thank you so much to Janina and the team. Right from the get go, Janina was awesome to deal with! She was so helpful and informative and we are beyond happy with the final results

After looking at alot of options we came back to Spa World as their products and service were great during and even after the purchase of our new pool. Thanks Michael for all your help.

From the very beginning, my experience with Spa World has been absolutely outstanding. Every member of the team has gone above and beyond to make sure I was happy and confident with my purchase. The delivery team were exceptional—friendly, professional, careful, and incredibly helpful. They took the time to answer my questions and made sure everything was set up properly. Nothing was too much trouble. The staff at the Tweed Heads Spa World showroom have also been amazing. Their customer service has been second to none. They have been patient, knowledgeable, and genuinely cared about making sure I ended up with the right spa for my needs. Every question I’ve had has been answered promptly, and they have continued to support me even after the sale, which is something you don’t often experience these days. It’s refreshing to deal with a company that truly values its customers and stands behind its products. I couldn’t recommend Spa World Tweed Heads more highly. If you’re thinking about buying a spa, this is definitely the place to go. Thank you to the entire team for making the whole experience such a positive one. You should all be very proud of the service you provide.

We came, we saw, and within minutes, we purchased the Vortex Pro Swim Spa all thanks to Elaine’s outstanding customer service. She provided clear, detailed explanations and guided us seamlessly through the entire process. It was a truly exceptional experience from start to finish. Thank you, Elaine! In addition to the above, today being 23 July 2026, what impressed us even more was that Elaine’s support did not stop after the sale. She went above and beyond by providing us with trusted contacts for our Occupation Certificate (OC), concreting, electrical work and even assistance with our pergola installation. Her guidance and recommendations made the entire journey from day one to completion so much easier and stress free. Even after our purchase, whenever I called Elaine for advice or help with different aspects of the installation, she was always happy to assist. Her dedication, patience and willingness to go out of her way for her customers are truly rare these days. Words cannot express how much your kindness and support have meant to us. Elaine, you are truly a blessing and we sincerely thank you for everything you have done. We wish you every success in the future. You genuinely deserve it. Thank you once again!

The Spa world team were amazing to deal with, John, Phil and Mal were very accommodating and provided fantastic pre and post sale service. And the Fisher Swim Spa is amazing. Would highly recommend.

I’ve had an excellent experience dealing with Nirit throughout my purchase of a sauna. She has been a wealth of knowledge and only too happy to provide answers to all my many questions.

Walked in to the store to be met by Lilly, we had called into their shop on our way to Sydney airport to fly overseas, we only had 30 minutes spare but that was enough for her to show us the models I had researched and they had the one I wanted as a demo that they were clearing as they were moving locations. After 15 minutes negotiations, which included delivery to Cowra NSW,we paid our deposit and made it to airport. I returned home from my overseas work trip and the spa was delivered in place the next day. I do a physical job and love a spa after a days work. The nitro model we purchased has been perfect to relax in. An added bonus was the Bluetooth audio that came with the demo model I wasn’t planning on adding.

I've been in contact with Tom for some time while I decided if a spa was suitable for me, and if so where I could position it. Tom had been most patient and most helpful. After visited showrooms, and with further helpful advice from both Tom and Steve, I have purchased my spa. Thank you to both. Sandra Davison

Sophia was very helpful and frendly. She wasn't pushy and allowed my wife and I time to look around. Although we were her very first sale, she waited till we were ready to make our purchase. Recommend. Thankyou. 🙂

Everything that was promised was delivered the service was amazing from beginning to delivery to installation simply the best.

Cathy was very helpful in all aspects with purchasing a sauna. Many thanks 🙏

Excellent service from Tom from buying to installing and accommodating around timing of install and install complexities. Definitely recommend Tom and Spa World for everything spa

Janina from Spa World Nelson was fabulous to do business with. We didnt know anything about spa pools and she was patient, helpful and respectful to us.

I have dealt with Leona at Spa World on numerous times over the past 12 months whilst researching saunas and have found her to be extremely pleasant and helpful. Leona was so knowledgable about her products and went above and beyond to even provide comparisons of other products to ensure that I was getting the best possible product for my needs. Her customer service really is next level and I would not hesitate in recommending Leona and Spa World. Thanks so much Leona 5 Stars!

Mark was very knowledgeable & assisted us in getting what we wanted the fasted way possible. I would recommend to anyone looking.

We had a very good experience at Spa World. The manager Elaine is very knowledgable about the different brands of spa and provided us with the information needed for us to make a good decision on which spa to buy. We would highly recommend Spa World Marsden.

Absolutely stoked to have met Steve and Dale and purchased our Fisher Swim spa with the Clear Lift automatic lid. Genuinely awesome people to deal with and would thoroughly recommend them to anyone considering getting a spa 👍👍

Great experience from sales and after sales support. Delivery was easy and the Spa was extremely well priced compared to the competition. Recommended!

Great company to deal with, friendly, helpful and gave us a great deal 😀

Loving our purchase. Fantastic customer service, in particular Leon.

Excellent service. Thorough in all details and telling us about fisher swim spa. Signed up with Leon for one today. Dont miss out on a good deal. Can contact them at any time if necessary. This is the service you want.

Amazing service from Leon and crew from Spa world Bundaberg always helpful and friendly recommend them highly

Great customer service and after sales service. We spoke to John several times in the purchase process and no question was left unanswered. Thanks for a great experience.

Andrew and his team at Spa World are amazing to deal with. Genuine advice, top service and amazing follow up. Highly recommend.

Dale is an absolute champion. Very helpful and knowledgeable. Great product!

I was just about to send a deposit for a spa with another company when I decided to contact Spa World for an alternative quote, and I am so glad I did. Michael McKay answered my call and within 30 minutes had provided a quote for a bigger and better spa, including a heat pump, for the same price. John then managed the logistics and delivery, including organising a crane to place the swim spa into our deck despite very limited access options. Nothing was too much trouble! The service since ordering has been exceptional. I could not be happier with our experience with Spa World. My advice to anyone looking at buying a spa is simple: don’t buy anything without giving Michael a call first!

Thank you to Bundaberg Spa World for the amazing service received at the Fraser Coast Expo can’t wait for our Spa!

Great experience with Andrew, very helpful and knowledgeable. Such a refreshing change to deal with a company that knows everything about what they are selling.

Bought my spa from spa world. I dealt with Lisa and she was absolutely brilliant. Can’t recommend her and the team highly enough. We love our spa and the after Sales service has been outstanding.

My partner and I have just purchased a spa from Lisa Marais at Spa World after much research. Lisa was very professional and advised us on the best spa for what we needed and not based on the best profit. The spas on display were certainly the best we had seen in our searches. Wish we had started at Spa World.

I have dealt with Leona at Spa World on numerous times over the past 12 months whilst researching saunas and have found her to be extremely pleasant and helpful. Leona was so knowledgable about her products and went above and beyond to even provide comparisons of other products to ensure that I was getting the best possible product for my needs. Her customer service really is next level and I would not hesitate in recommending Leona and Spa World. Thanks so much Leona 5 Stars!

We recently purchased a Fisher 10 Spa from Spa World Osborne Park and couldn't be happier with the entire experience. From the very beginning, Angela was absolutely fantastic. She was incredibly helpful, knowledgeable, and informative, taking the time to answer all of our questions and helping us choose the perfect spa for our needs. Her customer service was outstanding and made the whole process easy and enjoyable. The delivery and installation were just as impressive. Our spa needed to be craned into position, and Beau and the delivery team were sensational throughout the entire process. The crane operators were absolute legends – highly skilled, professional, and clearly experts at what they do. Watching them manoeuvre the spa into place was amazing. We've had the spa filled and running for a while now, and we've used it every single day since it was installed. Honestly, it's become our favourite thing about our home. The Fisher 10 has exceeded our expectations, and we're so glad we chose Spa World Osborne Park. Thank you to Angela, Beau, and the delivery team for such an exceptional experience. We highly recommend Spa World Osborne Park to anyone considering a spa!

Most helpful staff we have dealt with in a very long time, thank you to Sharona. Very knowledgeable and talked a language that you could easily understand.

Very informative and helpful. Fantastic spa also. Very happy customer

Bought a Vortex three-person sauna from these guys. I use it every second day, and I really love it. If you live in Tasmania, a sauna is a must. Buying this sauna was easy. It was delivered when they said it was going to be delivered, and most importantly, they follow up to make sure that you're happy with your purchase. Highly recommended, Spa World and the Vortex sauna.

Outstanding service and an incredible spa experience We recently purchased our spa from Spa World Alexandria and couldn’t be happier. The customer service from Charlie was absolutely outstanding — knowledgeable, patient, and genuinely focused on making sure we chose the right spa for our home. The delivery and installation were just as impressive. Jay’s execution was seamless, professional, and made the whole process easy and completely stress‑free. Everything was handled with care, and the communication from start to finish was spot on. We absolutely love the spa. It’s become one of the best decisions we’ve made — especially in winter. Sitting in the warm water with a light sprinkle of rain on your face is an absolute joy, and having that experience right in your own backyard feels like pure luxury. Highly recommend Spa World Alexandria for anyone considering a spa. The team made the journey effortless, and the end result is something we enjoy immensely.

We are so pleased we chose Spa World over other suppliers, especially because our new Fisher swim spa is absolutely brilliant and the kids love playing in the pool! Michael was fantastic to deal with, doing a great job showing us all the features and securing us a great deal. While the communication regarding the delivery and final process could have been a bit clearer, the actual installation went incredibly smoothly, and we couldn't be happier with our purchase.

Came into the Adelaide store over the weekend and met with both Tom and Steve after receiving my Vortex Nitro last week. Their dedication on customer service was impeccable with answering all my calls even outside work hours. The best retail experience I have had in a long time! Couldn't recommend them more.

Spaworld Technician, Will, recently undertook some work, on my spa. To be noted, his customer care/service was exemplary … most personable demeanour, whilst at the same time being most professional. Easy, appropriate rapport, with great communication skills, patiently and relatedly able to explain what was involved re. the job task. In terms of the job, knowledgeable and skillful. It was a pleasure working with Will.

The service from end to end was excellent. I had previously asked for a quote from another store and got no response. Michelle packaged up everything I needed and sent through a quote promptly. The handover between sales, accounts, customer service and delivery departments was seamless, the installers did a fantastic job and both our spa and pergola are excellent. Great Job!

Absolutely fabulous service from Micheal McKay as we completed the purchase of our new spa. Each and every request was granted and we look forward to a long service-partnership with Spa World Launceston. A&J of Longford 🌟🌟🌟🌟🌟

I was about a minute away from sending a deposit through for a spa I had intended on buying (from a competitor), when I thought I had better check out what Spa World had. I called and Michael picked up the phone and after a chat about what I was about to buy, Michael was talking me through the Spa World option. Bigger spa (swim spa), better product + heat pump for the same price. Needless to say, it was such a relief that I called. From the time of order, Michael has been in touch ongoing to provide updates and when we were ready to work through the logistics of getting it off the truck and dropped into the deck, John couldn’t have been more helpful and efficient. We haven’t made it easy for the Spa World team, but they have gone above and beyond for us. Don’t buy a spa before giving Michael a call! Thanks team.

Doris from the Braybrook Spa World has bent over backwards to assist us in ordering and installing our new Swim Spa from Fisher Spas. Thanks very much Doris!

I was looked after from the very start of purchasing the spa, to the lads that delivered it The after sale support is second to none. Thank you Michelle for showing us the correct purchase. I reckon we would’ve been disappointed if we didn’t choose the fisher 7 with the heat pump.

Amazing service. Easy to work with. We had very specific site conditions and had to get the spa to fit to the mm.. and was given all details required to for it in perfectly 😊

Just bought a spa from Trent at spa world. Amazing customer service. Definitely recommend buying from here.

Diane was amazing!!! She was patient, kind and understanding and very knowledgeable. I would highly recommend buying a spa here. Can't wait for delivery!

Mal was a pleasure to deal with. Great bloke, great service. A more difficult job im assuming as the spa is sunk into a deck. No complaints from Mal, just go in and got it done. He can come and use the spa whenever he likes🙂

Continue to be happy with SpaWorld. Now using them to service my jacuzzi. Technician Ananda is very helpful, supportive and does wonderful work. Helps me keep the spa kicking on in great shape.

Huge thanks to Steve at Spa World Adelaide!. Steve was fantastic to work with. He really took the time to listen and understand our specific needs, and he went above and beyond to make sure everything happened exactly as we wanted. What really stood out was how he handled a complicated arrangement for us. Even when unexpected things popped up out of anyone's control, he kept us completely reassured and made the whole process seamless. Excellent customer service—we highly recommend asking for him!

Spa World Wollongong were very helpful in giving me all the technical specs and information I required to make my decision on a sauna purchase. Service was excellent, pickup easy and after purchase service great. Assembly of my Vortex Prestige Sauna was straight forward with access to videos and instructions via QR code. Thank you Martina & Rachel.

Great friendly service, Rose was super helpful answering all our questions when we were looking to buy our first spa. We settled on the Fisher 3, best decision we've made. Nothing beats a warm soak on a cold day!

We had a fantastic experience at Spa World Wollongong. From the moment we walked in, the service was friendly, professional, and genuinely helpful. A special thank you to Martina, who provided outstanding customer service. She was knowledgeable, patient, and took the time to answer all of our questions without any pressure. Her advice made the whole process easy and enjoyable, and we felt confident we were making the right decision. The entire Spa World team was welcoming and attentive, making the experience a pleasure from start to finish. We highly recommend Spa World Wollongong to anyone looking for quality products backed by exceptional customer service. Thanks again, Martina and the team!

We have had the absolute best experience with Spa World, and a huge part of that comes down to the incredible Harry. He is always friendly, professional, knowledgeable and genuinely goes over and above every single time we deal with him. Nothing ever feels like too much trouble, and he has a way of making the whole experience easy, relaxed and enjoyable. His service is genuinely first-class. He is the kind of person who makes you want to come back, recommend the business to everyone, and feel completely confident that you are being looked after properly. Spa World is lucky to have him. Best service, best attitude, best experience. Highly recommend.

Have had excellent service and response on more than 2 occasions from Doris Nedelko at Braybrook Spa World. She is very friendly and extremely helpful, always has time to answer my questions, as I am new to the world of spas and care required. She is very knowledgeable , on both occasions she has patiently spent the time with me explaining any facets of spa care I need info on. She has assisted me immediately with regards to supplies and any requests I have had with an honest and professional manner. I am grateful to know she is available and recommend her to anyone.

This company deserves to be recognised for its service and advice. We purchased a swim spa and could not be happier with the product and the support from Matt, Leona, Kahleah, well done,wishing you every success.

Mark & Cathy at Spa World, Tweed Heads were very helpful in selecting a quality spa from their great range. I thoroughly recommend this store for 5 star, exceptional customer service and efficiency. Much appreciated, thank you :)

Ret the dog was exceptionally friendly and Mark was very through in all questions and super easy to deal with

We recently purchased a Vortex Palladium Spa from Spa World Dandenong and had a great experience. Trent was knowledgeable, patient, and took the time to explain available options, features, installation and delivery process, and compliance requirements. His guidance made the entire process straightforward. Highly recommend Trent and the team at Spa World Dandenong.

Great advice, no pressure to buy and the delivery lads were super helpful and explained everything really well.