Infrared Sauna Napier

Great experience

It was an absolute pleasure dealing with Katrina from Spa World in Tauranga. She was very friendly and full of knowledge while giving us help in choosing the right spa for us. There was no pressure from her to make a decision which gave us time to think about what we wanted. The guys that came out to install the spa were awesome as well. Again full of knowledge and respect and they done a great job with the install. Definitely recommend Katrina and the team if you are looking for a spa.

We were on the verge of sealing the deal for a spa from another brand when we opted to give Jacuzzi Brand one final consideration. The exceptional service provided by Katrina Wilson at Spa World completely won us over. Consequently, we switched our order and finalized the purchase of our spa from Spa World in Tauranga. Katrina's outstanding assistance was the sole reason for this sale

Katrina has been great to work with, not pushy with trying to get a sale/specific product across. She kept in consistent contact, completed a site visit and liaised with the Auckland office to ensure everything was sorted for delivery/installation. This is our first spa and it's been better than expected, so quiet and fits into a tight space. I definitely recommend Spa World for your first spa :)

Buying a spa should be an all-round wonderful experience, and it was, right from the decision making to dealing with the super helpful and friendly Katrina in person... through to liaising via email with Sharona re spa delivery. It was an entirely efficient process and the prices were competitive. Thank you Spa World Tauranga.

Found Katrina in the Tauranga store to be extremely helpful and easy to deal with. She helped us find the right product for our needs and stayed in touch throughout the whole process. Will recommend Katrina to anyone looking to purchase a spa.

We walked in to Spa world with a handful of knowledge and a rough idea of what we were after, upon leaving we were sold on the idea of owning a spa from Spa world. Katrina's level of knowledge, expertise and professionalism along with the service Spa World offer when purchasing, delivering and setup clenched the deal. We highly recommend Katrina at Spa World Tauranga if you are in the market for a Spa or Swim Spa.

Hi i would like to share my experience I had with spa world Tauranga. The first time we met Katrina she guided us through the spas making sure we made the right decisions for our purchase and her after sales help has been fantastic .Jack the installer was amazing as well with his product knowledge and advise overall i highly recommend this team as the whole experience has been amazing

Katrina is fantastic to work with. She helped us choose our spa pool by sharing worthwhile information about a range of models and what they could offer us. Katrina cleverly worked out exactly what we wanted through our discussion. We felt well listened to and not pressured to buy immediately. A highlight of our shopping experience was Katrina's invitation for us to jump into a showroom spa for a test run! We appreciate the after-sales service Katrina provides. She gets back to us promptly with answers to to our questions and checks in with us regularly to see how we are getting on with our new purchase.

We had the pleasure of dealing with Hamish at spa world Christchurch who was very friendly and approachable, his product knowledge made our purchase easy. His communication both before and after delivery has been outstanding. We have had our pool for two weeks and couldn’t be happier with our choice. Thanks again Hamish

Katrina is awesome! She was always happy to help and made the process of purchasing our swim spa so easy. She provided reassurance and guided us with all our enquiries regarding where to place the swim spa and she communicated with the tradies to get the correct concrete slab and electrical connections sorted. She communicated with us throughout the process and kept us informed of the delivery date and times. Again Katrina is awesome!

Thank you Katrina! for helping us define the right spa & swim pool for our needs. Your approachable, down to earth and friendly manner have made our experience with Spa World Tauranga fun, easy and stress free. Your knowledge, experience and guidance have been exceptional, and our many questions were answered quickly. You're a credit to Spa World Tauranga!

Our visit to Spa World Tauranga was such a positive experience. What started off as a fact finding exercise ended in a purchase on the day. And this was all thanks to Katrina Wilson. She offered the kind of service you always hope for - the way she engaged, her passion for her job, how well she knows her products, follow-up communication in keeping with promises made, and after-sales sevice. Well done Katrina and well done Spa World.

Easy to deal with informative and knows her products :)

Katrina not only knows the product inside out, she has a genuine interest in you as a customer. She listens to your needs and match up the best product to your needs. She goes the extra mile to ensure you enjoy your purchase and make herself available to coach you through new experiences. She is approachable and it shows that she genuinely enjoys what she does and has faith in the product she sells to you. From all the companies we contacted and visited, we were not bombarded with phone calls and emails after contacting Spa World Tauranga, but when we had a question, Katrina will inform us or direct us to the correct person. A SwimSpa is an expensive enjoyment to add to your home, but SpaWorld makes it such a comfortable buy when you know knowledge and help is only a phone call away.