How to upgrade your Jacuzzi® Spa to the new LTE-SmartTub™ System

Upgrade your Jacuzzi® spa from the old 3G system to the latest LTE Smart Tub for better connectivity and features. Follow our simple step-by-step guide!

new smarttub

We hope you're enjoying your Jacuzzi® Spa with the SmartTub™ system.

You may be aware that cellular providers are phasing out 3G services in 2024. This will impact Jacuzzi™ SmartTub™ systems that operate on the 3G service. To avoid interruptions, Spa World recommends upgrading your Jacuzzi® SmartTub™ to the new LTE-compatible SmartTub™.

Read this simple step-by-step guide to learn how to upgrade your Jacuzzi Spa with the latest LTE-ready SmartTub™ system.

In this guide, you’ll learn:

Please note: This guide is specifically designed for owners of Jacuzzi® spas equipped with the SmartTub™ system who are based in Australia. If you are a Jacuzzi® spa owner living outside of Australia, this particular upgrade may not apply to you. We encourage you to contact your local authorised Jacuzzi® Spa distributor to determine if this upgrade is required in your location.

Watch: An Easy DIY Guide to Replacing SmartTub™ System

What is Jacuzzi® SmartTub™?

SmartTub™ is an optional upgrade that allows you to fully and remotely control your spa from your device. The system comprises hardware that uses cellular transmission for easier connection, a more dependable signal than WiFi, and a downloadable app.

This makes controlling your spa easy and convenient. If you are in the living room of your house or another country, as long as you have a cellular connection, you can access the control settings on your Jacuzzi®.

Click the button below to learn more about Jacuzzi® SmartTub™ App.

Why Do I Need to Upgrade My Jacuzzi® Spa SmartTub™ System to the New LTE-Ready SmartTub™?

If you're an Australian owner of a Jacuzzi® spa equipped with a SmartTub™ system, upgrading to the latest LTE model is essential.

The reason for this upgrade is the impending shutdown of 3G services, with Telstra planning to discontinue its 3G network on June 30, 2024, followed by Optus in September 2024.

Without this upgrade to an LTE-compatible SmartTub™, your spa will no longer be able to utilise its smart features effectively once the 3G network is deactivated. Upgrading ensures that you can continue to enjoy the full range of smart functionalities that your Jacuzzi® spa offers, without interruption.

Keep reading to learn how to replace your existing SmartTub™ system with the newest LTE-ready SmartTub™.

A step-by-step guide to upgrading your Jacuzzi® Spa from 3G to the Newest LTE SmartTub™ Model

This comprehensive guide provides step-by-step instructions for upgrading your Jacuzzi® spa's 3G SmartTub™ system to the latest LTE model. It is tailored specifically for Australian spa owners.

Before you begin, here are a few pointers to note.

  • Ensure the spa is completely powered off to avoid any electrical hazards.
  • Identify the equipment bay which is situated beneath the control panel.
  • Have a Phillips head screwdriver ready. You can use a drill to speed up the process.

Step 1: Access the Equipment Bay

removing jacuzzi corner cabinet
  • To access the equipment bay, ently pull out the bottom panel of the access door, making sure to leave the cable connected.
  • Repeat on the opposite side to fully remove the panel.

Step 2: Remove the Main Control Cabinet Panel

removing jacuzzi spa cabinet
  • Carefully pull the control panel out from its bottom edge.
  • Lift the panel upwards and outwards to detach it from the clips holding it in place at the top.

Step 3: Locate the Existing SmartTub™ Module

Old Smarttub
  • Find the SmartTub™ module, which is located behind heat-resistant packaging.
  • Carefully remove the packaging to gain access to the SmartTub™.

Step 4: Disconnect the Old SmartTub™

disconnecting old smarttub

Unplug the two connector cables from the SmartTub™ by pressing on their release tabs.

Step 5: Remove Mounting Screws

removing smarttub crews

Using the Phillips head screwdriver or drill, remove the two screws that secure the SmartTub™ in place.

Step 6: Install the New LTE SmartTub™ Module

mounting new smarttub
  • Position the new LTE SmartTub™ module in the same location as the old one.
  • Use the previously removed screws to secure the new module.

Step 7: Reconnect Cables

connecting smarttub crews

Plug the two cables into their designated slots on the new LTE SmartTub™ module, ensuring a firm connection.

Important reminders:

  • The cable connectors are designed to match their specific counterparts, ensuring each connects to the appropriate connector.
  • The third connector is extra and should not be connected to any wires.

Step 8: Power On and Reconnect the App

turning smarttub on
  • Turn the spa power back on.
  • Open the Jacuzzi® app on your mobile device and scan the barcode on the new SmartTub™. The app should now recognise the new module.

Important reminder: After scanning the barcode, the app automatically transfers all data and credentials over to the new SmartTub™ unit.

Step 9: Reassemble and Test

reinstalling spa thermal packaging
  • Replace the thermal packaging in its original place.
  • Carefully reinstall the cabinet and corner cabinets, taking care not to pinch any cables.
  • Verify that everything is functioning correctly.

Step 10: Upgrade Complete

Your upgrade is now complete, and you should be able to enjoy your spa with the added features of the new LTE SmartTub™ Module!

In Summary

We hope this guide has made the process of upgrading your Jacuzzi® spa with the new LTE SmartTub™ clear and straightforward.

Got more questions? Talk to us or email us your spa questions and we'll be happy to help!

Five Star Trust Pilot Rating

We are proud that Spa World customers have given us a Five Star Trustpilot rating.