Infrared Sauna Upper Hutt

Very knowledgeable and a great product.

Looked at quite a few spas and ended up buying from these guys. Great value quality product, comfortable seating, lots of extras and good service and easy install. Recommended. Many thanks.

I’m not often moved to write reviews, but the customer service I received from Janina in the Nelson Spa World was outstanding. She is exceptionally knowledgeable about all of the products, has an open friendly manner and made me feel very welcome. Nothing was too much bother and she went out of her way to make sure that I was satisfied with the spa that I bought. I cannot recommend her or Spa World highly enough.

Excellent company to deal with. We are really happy with our purchase the process was easy. We highly recommend them.

Prompt easy delivery of spa to rural address. Great assistance with the install. Spa is great. Recommended

True, I had to wait a few months for my new Vortex Sauna to arrive in the country, but the wait was worth it. And Janina at Spa World kindly keep me informed every step of the way. I had their guy Phil do the installation. Even though it looks like a simple kit-set, while watching the guys put together, I could see there were some tricky bits, so I was really happy I had called a professional to assemble the unit and check everything was working as it should! The sauna is fantastic, it heats quickly, the sound system is great, and it’s amazing to have it available whenever I want. Thanks Spa World. :)

Bought a Vortex Mercury from Nelson. Janina was excellent in helping us choose model and was very knowledgeable. She worked out a good deal with a pergola and didn’t pressure us to make decision while we considered options. Communication, helpful information, delivery and setup were all top class. Would recommended Spa World. We are loving our Spa!

I recently purchased a spa from Spa World Nelson. From the very beginning it was a positive experience. Janina was very helpful and informative.Communication was outstanding and the installation and follow up was excellent. We are now loving using our spa daily. 10/10 for experience and customer service.

Awesomest service loved how helpfull they where.

We recently purchased a Vortex Neon Spa from Spa World Nelson which we are absolutely loving its just so awesome. Thanks to Janina who expertly guided us through the decision making process and promptly answered my various queries as there's a lot to consider ! Delivery & installation was straightforward. We feel we have the perfect Spa for us and look forward to years of luxurious relaxation in our Spa. Thanks so much Janina & the team.

A great shopping experience. The salesperson, Jenina, was personable and knowledgeable about the various products. Communication about payments and delivery was easy. Phil who delivered and installed the unit was very efficient and professional. All and all we are very happy with our Jacuzzi.

From our first visit to the showroom with Janina, everything was a friendly and informative experience. There was no pressure to purchase and then when we finally decided on the model, we were shown through the following stages and explained the installation process. We were kept informed of when it would be installed and the install team of Phil and worker were very professional and then walked us through the workings and requirements to maintain the spa. Thoroughly recomend Spa World

Our experience from the time we walked in the door at Spa World Nelson to purchase a spa until the delivery and installation of the one we brought has been exceptional. The customer service delivered by Janina has been amazing from the time we purchased, right through to providing regular communication while we were waiting for the spa to arrive in NZ. Phil ensured the delivery, installation and set-up of our spa was problem free and super easy. The team at Spa World Nelson will ensure a great customer experience that is second to none and we would encourage anyone thinking of purchasing a spa to see them first, you wont be disappointed.

Cannot fault their service and knowledge, we had great communication and updates on our spa arrival and installation in Blenheim. I would highly recommend Sap World Nelson to anyone.

Great advice and service. Very clear and quick to respond to all questions. Delivery was smooth and easy. Already a key part of family relaxing.

Several months ago my husband and I visited the Spa World expo in Hamilton and purchased a pool through Janina. The whole family are loving the pool and we have been thrilled with the service and support Janina has given us. She has been warm and very friendly, whilst very informative and helpful. Many many thanks Janina!!

After a lot of shopping around locally and on the internet, we chose our spa from Spa World. Janina was very knowledgeable about the spas on offer and could answer our questions without having to consult the computer for everything. We got a good deal, followed by the best communication we've had with any company for a long time. The installation by Phil and his apprentice was relaxed but efficient. Phil was helpful and set us up so well, we were in it the next evening. We highly recommend the Nelson branch of Spa World to anyone.

Great service, great selection of spas, found our perfect one, highly recommend visiting Nina for your next spa purchase 😀

Spa World offered a great friendly service,fair prices with good knowledge of products. Delivery was on time as promised. Thanks again. Colin & Robyn

We visited Spa World in Nelson while on holiday and was very impressed with Nina, who looked after us, showing us around. Even though we were not going to purchase from her (as we live in Tauranga), her service was incredible. We were treated as if we were one of her loyal customers - very impressive. Once we got back to Tauranga, we visited the Lakes showroom and were treated exactly the same by Katrina. We bought a Votex Mercury Spa. The service from paying, to the communication regarding delivery and the actual delivery has been brilliant. We love our spa and being able to sit under the twinkling night sky once again. Thank you Spa World, Nina and Katrina.

I was quickly convinced if we were going to buy a spa it was definitely going to be from Spa World. I did shop around a bit, but nothing compared to the quality of the Vortex range. Janina has been great to liaise with right throughout the process. Our spa is being well used by me and my family, proving to be a great way to spend time together. Thanks heaps Spa World!

My Vortex spa was received back in 2015 before they had a showroom and so far, only have had to replace the UV/Ozone system which only required a little more chlorine to keep clean. When I rang their technical support line, I was surprised that they still provided support on my model and correctly diagnosed the issue over the phone and I fixed the issue myself without paying someone. Imagine how difficult that would be to do with Toyota or whoever makes your washing machine? So easy to get replacement filters and chemicals as well.

Janina was very welcoming. She had a very good knowledge of the spas on show and took the time to show us the features of different spas. Also able to answer our questions on delivery options etc. An enjoyable experience. The show room was set out to enable us to see spas working as well as some with their panels open to see the internal workings. Looking forward to receiving our spa

We found Janina very helpful and accomodating when looking for our new spa, she was to the point, sharp with her pricing, not pushy, answered all our questions and lovely to talk to, couldn't ask for more. I wish the delivery was the same, firstly it was to be delivered on Saturday two weeks later, only to find out on the Friday that they don't do deliveries on Saturdays!! "How about the following Wednesday" Well we have been told now that it's Friday. We will wait and see!!!

I can highly recommend Janina and Spa World Nelson. Janina is a pleasure to deal with and she listened to our needs and guided us to the perfect spa for our family. Once we made our decision she managed the purchase process seamlessly right up to the point the spa was delivered, and fully installed. Wonderful service. Thank you.

From start to finish I have had a fantastic experience. Janina was very good at helping find the right spa pool for me and my family. Finding a sales person with such honesty and integrity is so refreshing, she also went above and beyond to help make the whole process run smoothly. Thanks Janina : ) The delivery and installation was very professional thanks to Phil. The spa pool has exceeded my expectations, in performance and quality. I couldn't be happier. I will definitely be recommending Spa World to friends and family.

What a nice showroom and helpful people.

Awesome experience with Nelson Spa World! We purchased a Vortex Nitro Spa from Spa World Nelson. We were first time spa purchasers and walked into the beautifully presented Nelson showroom "just to have a look" never foreseeing that we would leave with a spa ordered and totally confident in our choice. Camille Countryman was absolutely amazing. She is so knowledgeable and helpful without being at all pushy. Camille let our family take our time, answering our questions and ensuring she recommended the best spa to fit our family's needs. She is so committed and went above and beyond to enable us to have the spa delivered as quickly as possible. Camille is always looking for ways to increase her own knowledge and help her customers even more. The rest of the Spa World team were great at ensuring delivery and set up were a smooth, easy process. Thank you Nelson Spa World - we are loving our Nitro! Anna and Stephen

As first-time spa owners the prospect of purchasing a big-ticket item like a spa seemed a daunting task. After researching all the options, we visited Spa World Nelson and met Camille Countryman. Camille was incredibly helpful, friendly, and fantastic to deal with. Camille patiently and expertly answered the multitude of questions we had about owning a spa. We ended up purchasing a Vortex Nitro and we love it! With Camille, and the team at Spa World Nelson’s help, the journey from purchase to installation was amazing. Leon, Sandra, and Sharona were awesome at keeping us in the loop with information about the spa’s delivery. Sharona did an outstanding job of organizing all the moving parts for the final delivery and installation. Frank and team from Powerhouse Movers made the job of installing the spa look easy and I was in awe of their expertise and impressed with how approachable and friendly they were. Thank you Camille and team the journey to spa ownership and enjoyment was a fantastic experience. Highly recommended! Cliff and Maree

Great service from Camille when we went to Spa World to replace our old spa. She took us through the purchase process, and persuaded my husband that the colour I liked was the one he preferred too. Very very happy with our new spa, just wish the current weather was good enough to be able to use it more often!

Amazing spa , lovely staff super fast delivery and instal :)

Spa World in Nelson was our last stop after months of research. We were welcomed by Camille Countryman and given wonderful comprehensive and personalized service Just amazing The Show Room was beautifully presented We are so looking forward to the arrival of our spa Thank you Camille for your wonderful attention. Sid & Sue.

We are so so happy !! We made the decision to purchase a vortex spa 'The Palladium, and turn a unused area of the property into a resort like look for our home in Golden Bay, to make us feel like we were on holiday all of the time. Camille Countryman in the Nelson store whom we purchased the spa from, was just wonderful from the beginning, always available, always so friendly, anything we needed to know she answered within minutes, simply amazing service. Garth from Lift & Shift , whom the spa world delivery team organised, a big thanks to Sharona for making that happen, put the spa in place beautifully, it needed to be placed under a deck and he made this look effortless. Frank, Tyson & Kory from Powerhouse Movers who install the spas for spa world, where exceptional , the nicest people, the best service, they made it all so easy. Within 24 hours of Frank leaving we were in the spa, it is better than we imagined, you just melt away like floating in space, we just love it. We have used it everyday since. Thanks so much to you all, we found your service superb !!! Michael & Julie Warn

5 star service! Camille was lovely and well spoken. We felt very taken care of. Definitely recommend.

I walked into Spa World Nelson and was lucky enough to join a presentation from Camille Countryman to another customer. Camille was knowledgeable, friendly, open to queries, which she answered expertly and efficient once I decided to purchase. The spa is now in place and it is fantastic, the ability to have all the jets turned off other than the one you are using is brilliant. I would unreservedly recommend Spa World Nelson and Camille.

Very please with our spa from Spa World Nelson the service and expertise of Camille in the Nelson Store. Also Frank and the boys who delivered and installed our spa. Top guys and service.

We recently purchased our first spa from Camille Countryman at Spa World in Nelson. Camille was an absolute pleasure to deal with and made the whole process easy and worry free. She is extremely knowledgable about Spa World's entire range and can explain everything you might have a question about in a clear and jargon free way. This gave us the confidence to select the perfect spa for us and our setting. There was great communication from the time of our initial visit, through the ordering process, to the delivery and post-delivery support/follow up as we became familiar with our new favourite pastime! Frank and Tyson made a tricky delivery painless and hassle free. We highly recommend Camille and Spa World Nelson for the best customer service around!

From our initial dealings with Camille at the showroom, to the installation of our beautiful spa by Frank and his team, every aspect of our dealings with Spa World were seamless. Communication around expected delivery date was regular, we really couldn't find fault in any area of their service. And our spa is just superb.

The best Spa company in the world!

Awesome friendly staff!

We had a really great service from these people!!