Testimonials

We had a fantastic experience with Nick at Spa World. He was extremely friendly, knowledgeable and professional, taking the time to explain everything clearly and answer all our questions. We really appreciated his honest advice and helpful approach, without any pressure to make a purchase. Nick made the whole experience easy and enjoyable.

Dianne was amazing and supported us in purchasing our first spa. Thats so much

We have just recently purchased a spa from Spa World. Our sales manager that supported us was Cathy, and she was just amazing. She explained everything so thoroughly, was super friendly and really looked after us. At no point did we feel pressured, and her communication felt genuine the entire time. If you are looking to buy a spa I would highly recommended going to see Cathy at Spa World in Tweed Heads!

Elaine has been incredibly skilled in guiding us towards buying the right spa. We ended up going substantially above our initial budget and it is fair to say, 6mths on, that we haven’t regretted a single cent. We love our Mercury Vortex. Thank you Elaine

Let’s be honest, anyone can buy or sell a spa—the initial transaction is the easy part. What completely blew me away, and what truly sets this business apart from the rest, was the flawless after-sales service, expert advice, and genuine help from John and Mal. They consistently went above and beyond during every single step of the journey. From navigating the logistical headaches of a tricky delivery to ensuring the final physical installation was absolutely perfect, they handled everything with incredible professionalism, patience, and care. What really stood out was their commitment to my long-term experience. They didn't just drop off the unit and leave; they took the time to thoroughly educate me on the water chemistry, filtration cycles, and day-to-day maintenance routines needed to keep my spa pristine and running efficiently. John and Mal not only delivered the spa, they also delivered complete peace of mind and genuinely care about their clients long after the contract is signed, I cannot recommend John and Mal highly enough. They have earned a customer for life and 5 stars.

If you're looking for a spa then don't go past Spa World Launceston. Michael in the Show Room to Andrew and Troy who made the delivery all good. Great product, great service.

Highly recommend Elaine! We bought a spa and she was fantastic, always available on the phone with instant replies and updates right up until delivery day. Exceptional service!

Cathy provided us with wonderful service and showed a sound knowledge of the products. Happy to recommend this company.

The wife and I wanted to get a spa for a long time. Walking in the Warner's Bay store we were greeted by Charlie who answered all our questions and gave terrific advice. So we bought on the spot. Everything from the sale to the delivery was outstanding and have no problem in recommending to anyone.

We just received our Jacuzzi Hot Tub from Spa World all thanks to Kerry at Bundaberg Wholesale Palms. After extensive research and even looking at other suppliers locally beforehand, Kerry’s helpfulness, knowledge and professionalism exceeded our expectations making it an easy decision to purchase through these guys. We highly recommend them if you in the market to purchase a quality spa.

Had our spa delivered this morning. The owner of the delivery service, Anthony, and his boys were awesome. Anthony Contacted us a couple of days ago to confirm delivery etc. Arrived on time, from Sydney, to Newcastle, took time to clarify what/where specifically the spa was to sit, and ensured our full satisfaction. The care taken by Anthony & the boys was great. Ensuring there was no chance of any mishap. Recommend Anthony highly.

We had a very productive visit to the Warners Bay store today. Our intention was to look at the spas/swim spas, with some ideas in mind of what we may want, if we did decide to buy. The salesman - Charlie, was extremely helpful and supportive, with a wealth of knowledge. He was able to answer all our questions with ease, even the many my electrician husband had, to ensure what we purchased was going to be the best option all round. As a result we were able to order today and will receive within a month, as stock was located. Couldn’t recommend the Warners Bay store more highly and the support given, by Charlie. EXTRA RE DELIVERY - Wanted to add to this review. Had our spa delivered this morning. The owner of the delivery service, Anthony, and his boys were awesome. Anthony Contacted us a couple of days ago to confirm delivery etc. Arrived on time, from Sydney, took time to clarify what/where specifically the spa was to sit, and ensured our full satisfaction. The care taken by Anthony & the boys was great. Ensuring there was no chance of any mishap. Recommend Anthony highly.

Tom was so helpful and very friendly when helping me buy our Sauna, would highly recommend.

Thankyou Spa World a beautiful spa and terrific service from both Elaine, Sales Manager and Ilfer the Electrician. Would not hesitate to do business again. Thankyou

Very happy with our experience with Spa world. Elaine was great to deal with, she was so friendly and helpful and followed through on everything, the spa and all the accessories arrived on time delivered as promised , I would certainly recommend spa world to anybody looking for a new spa. Look out for Elaine she was fantastic.

Great service and awsome products Thankyou! Very much appreciated!!!

Exceptional service and great products very happy thankyou!

Almost a year on from purchasing our Fish Lap Swim Spa with the Clearlift cover, we can honestly say it has been one of the best investments we've made. It hasn't missed a beat, is easy to maintain, and gets used regularly. The Spa World team have been exceptional, not only during the purchase process but also afterwards. Whenever we've had questions about water balancing or maintenance, they've been quick to help and provide practical advice. We chose to upgrade to the Gypsum colour finish for its non-slip surface and added a 12kW heat pump, which has done a great job keeping energy consumption under control. At 1.49m deep, the spa is ideal for Aqua classes, and it's long enough for two friends to comfortably join me. The swim jets provide a great workout, whether you're swimming laps or exercising in the water. I use a nose clip when swimming against the current, although my friends, who are stronger swimmers, don't seem to need one. We're delighted with our purchase and would highly recommend Spa World to anyone considering a swim spa.

We had a fantastic experience dealing with Niriat at Spa World Alexandria. From the very beginning, she was incredibly helpful, patient and knowledgeable, and guided us through every decision without ever making us feel pressured. Nothing was too much trouble, and she made the whole process of choosing our spa easy and enjoyable. Our spa has now been delivered and we absolutely love it. A big thank you to Niriat for all her help and great service. We couldn’t be happier and would highly recommend her to anyone looking to purchase a spa.

Lovely shop with very helpful staff. Tom in particular was spot on with his advice. Thanks for the assist!

Friendly and expert service and advice. Lots of help from start to finish. Products looks great and high quality. Just waiting for installation.

Great to see Elaine again! Bought the Aqualounge 9 years ago from her! She is helpful and friendly as we last remembered. Recommend.

The team at Spa World Marsden Park helped me create the backyard of my dreams. Their knowlege, expertise and paitence (answering my endless questions) made selecting and taking delivery of the perfect spa a breeze!! Thankyou:)

Spa World have been exceptional for our journey to buy and enjoy our spa. Nirit was approachable and engaging from the start, interested in the bigger picture for us and providing helpful advice and contacts to help make our back yard and spa a dream come true. We took advantage of a promotional deal and very happy with the price and quality of the spa. After sales support has been helpful so far and overall it's been an excellent experience - recommended!

I am extremely happy with my experience with Spa World .From the initial enquiry, patiently answering all my questions, and the sales process through to delivery, installation and after installation support, everything has been exceptional. The entire team is professional, knowledgeable, friendly and extremely helpful.

Michelle was so easy to deal with very knowledgeable. Quick to answer any questions I had.

Spa World website provides all the information you need to know. This shows me its a very transparent company. Their honesty radiates thru sales, delivery, parts, customer support, in fact their whole business model. I purchased a Spa, jointly thru Cathy at Tweeds Heads and Michelle at Underwood. Both these women are standouts who really make you feel valued as a customer. Email support was immediate, Megan the delivery manager excelled by sending Geoff and his great crew to place the Spa in my backyard. Ross from service provided extra support for a few extra things I needed. Spa World truely is a great company to make a purchase from. Geof

Hamish was great to deal with and has been very helpful post-sales. I’d highly recommend them

Lily looked after us and we got sold there and than..Recommend them for sure..

They made it so easy. From supplying all the spec's, special's, the whole works. The could not have been more helpful. I would highly recommend them

Had a problem with a pool vacuum that stopped working after a couple of months and Spa World responded immediately with a replacement. Special thanks to Ari's Publico for his exceptional service.

From the start to the end. Outstanding. Craig was awesome in the showroom, delivery guys where brilliant, including delivering the spa through our house, and the concierge Wray so first class. Cannot fault. Highly recommended.

Lily was amazing, could not recommend her more.

Couldn’t recommend anymore, the whole process was smooth. The team answered any questions I had & the purchase to install was all taken care of.

⭐️⭐️⭐️⭐️⭐️ Absolutely Exceptional Service from Start to Finish! My experience with Spa World has been nothing short of exceptional from beginning to end! From my very first online enquiry, when the lovely Angela got back to me, the entire experience has been fantastic. Angela was incredibly helpful, answered all my questions with patience, managed to secure me a really great deal, and made the whole purchasing process so easy and stress-free. The installation team were equally wonderful. Considering I live five hours south of Perth, I was particularly impressed with the service they provided. The gentlemen who came to install my spa were friendly, professional and extremely helpful. They took their time, gave me plenty of options regarding how and where I would like everything positioned, and were incredibly patient in explaining everything to me. Nothing was too much trouble. What really impressed me was receiving a phone call a couple of days after installation from the lovely Angela, just checking in to see how I was getting on with my new spa and making sure everything was working as it should. That kind of genuine customer care is something you don't come across nearly often enough these days! I honestly cannot speak highly enough of Spa World, Angela and the installation team. Every single step of the process has been an absolute pleasure. I would recommend them without hesitation, and if I ever need anything else they sell, Spa World will absolutely be my first port of call. Thank you, Angela and the whole team, for making this such a wonderful experience. You've certainly earned a very happy customer!

We Purchased a Spa from Spa world in March this year. Thought I would wait a while for Review. We got the Fisher 7 model. Angela was very informative and took time to explain the unit in Detail. Since we have been using the Spa it has turned out to be a Fantastic product. Easy to use and maintain. We also went with the Eco cube heat pump. Its works well and is very efficent. We did have a problem with the Spa net controller. However the back up from Spa world and Spa net was excellent. Diagnosis over the phone. New parts arrived next day. Easy to fit and all good again. No looking back with this product and back up as well. Kieran Hawkes

Excellent sales and after sales service by a friendly knowledgeable and genuine team. Purchased our swim spa 7 years ago from Steve and have popped in a number of occasions in that time for bits of advice on its use. Whenever any one is talking about getting a spa I have always sent them to Steve at spa world .

Peter from Spa World North Lakes provided us with a wealth of knowledge about our spa purchase, and gave us a terrific price. Well and truly exceeded our expectations. Thank you so much.

Steve & Tom were brilliant, answered all our questions. Extremely helpful. Loving our spa. Can highly recommend for all your spa needs.

If I could give more than five stars, I would—largely thanks to the manager, Charlie. From the moment we walked in, he made my family and I feel incredibly valued as customers. He is warm, respectful, and deeply committed to customer satisfaction. Charlie went out of his way to accommodate our requests and ensured our spa day was completely stress-free. He is a true gentleman and an absolute asset to this company!" Thankyou Charlie!!

Michael was great o deal with. Love my two seater. I was very pleased with ease of purchase and delivery. Price was good too. His ongoing service is wonderful.

Elaine was really helpful and helped us identify which spa would best suit our needs

Spaworld Launceston have been absolutely amazing. We purchased an Aqualap Pro and couldn't be happier with it and the team at Spaworld (especially with the after sales service) We can highly recommend Spaworld Launceston to anyone considering purchasing a swimspa.

Would highly recommend a spa from Spa world Newcastle. Charlie was great with excellent knowledge and was always willing to help with any questions we had. The whole process from start to finish went smoothly as we used the contractors Charlie recommended. From Tish the spa certifier and Adam the Concretetor and Tim the electrician to Kevin for the crane hire it all went smoothly and the spa is installed and ready to go. They all knew what to do and worked in together to deliver the project with as little stress as possible. Looking forward to many years of enjoyment with our Fisher Train swim spa.

Huge shoutout to Ana! She made everything so ridiculously easy and truly understood exactly what we needed. Her product knowledge is top-notch. I 100% recommend making them your first call when shopping for spa covers. Pricing is amazing compared to about 10 other sites

This Tweed Heads Business is one of the Top Product & Customer service centres I have ‘ever’ had the pleasure of dealing with. I had purchased (privately), a Vortex infrared Sauna but needed information for someone to help me Re-fix the glass panels on my Sauna. Now remember, I ‘did not’ purchase my Sauna from SpaWorld and that didn’t bother the wonderful Cathy one bit! Cathy who couldn’t have been more accomodating or helpful in my search, provided me with a contact tradesperson to help me and if they couldn’t, she asked me to get back to her so she could try someone else. What a wonderful ethical approach of conduct and practice for your profession. Very, very few Businesses would go out of their way like you did for me. Unfortunately (due to no one’s fault) I still have a problem with the glass panel on my Vortex infrared sauna, but Cathy has since given me sound advice with how to proceed with Vortex Spa online. Which I will review as it unfolds. Your service has not gone unnoticed Cathy. I have already spread the good word about your Business and will continue to do so. Thank you.

Had the pleasure of purchasing our spa from spa world kings meadows, The overall experience from purchase to delivery and set up was exceptional.Michael's expertise and ongoing support has been wonderful and can not recommend the company highly enough and would encourage anybody thinking of purchasing a new spa to go in and have a friendly chat

Karen got me a great deal im very happy. But the handover was confusing and with my memory I didn't remember the products that go in the way that they should. The other concern is the steps as they are very complicated to put together. I cannot get the lid off on my own and need a lifter. That and the steps is going to cost another $1600 which i don't have. Make sure you get all of the information!

Great service lovely staff would definitely recommended seeing them I wouldn't go anywhere else thanks Tom.

Excellent service by Lilly and team.

I investigated spas last year and looked at all of the sizes available and the small Fisher Spa was perfect. When I was ready to make a purchase Martina was happy to help answering all my questions in detail. Martina recommended a she’ll upgrade so my dog did not scratch it and the finish is great.

Great service and great product

Wonderful experience in store. Staff very knowledgeable, friendly and accommodating with my requests. Wasn't sure of something I asked of her, and -shock horror- she called me back!!! For once customer service that say they will do what they say they will. I will return when im in a financial position to spend up. Martina - thankyou for showing me what customer service should be.

Great to deal with and great service on delivery

Amazing products and service. Thank you Elaine for all your help from the initial consult to the final delivery. Highly recommend spa world and in particular Elaine.

Great experience - Nirit was super helpful and were very happy with our jacuzzi. Thanks Nirit!

The Lovely staff from SPA WORLD have helped me keep my spa looking great and functioning beautifully over many years – it has never been too much effort for them to come out to my property in the Southern Highland’s– Whether it is for general maintenance, replacement of a heat pump, the supply of spa products or the construction of a wonderful pergola over the spa– It’s also well worth a trip to visit their showroom where there is great range of spas, pergolas and other lovely lifestyle products on display– Courteous, reliable and an excellent service overall – highly recommended

A huge thank you to the wonderful team at Spa World! From start to finish, the experience was smooth, friendly and genuinely enjoyable. Martina, you were fantastic and supported us throughout the whole process. When we visited the Albion Park showroom, you took the time to explain everything we needed to know about spas, which made our decision so easy. We’re delighted with our three-person Neon Spa and heat pump! Rachel was also amazing, keeping me well informed and being incredibly flexible when our schedule changed and we needed to move the final handover. Kirt then did a brilliant job working with us to deliver the spa, and the final handover was excellent. We now have a beautiful spa that the whole family will enjoy for years to come. Thanks again, Team Spa World—we couldn’t be happier! I’d love to share some photos once the spa and pool area is complete. Warm regards, Phillip

Nirit at Alexandria Spa World was excellent to deal with, did a great deal and actively followed up with us through the process Couldn’t recommend enough

Elaine! 10 stars ⭐️ I’m not someone who usually writes reviews, but I honestly couldn’t stay quiet after the experience I just had with Elaine from Spa World.. I bought my spa from her 3 years ago, and today I found myself in a complete emergency with it. I tried calling multiple places and couldn’t get any help. By chance, I found Elaine’s card from 3 years ago and thought I’d try calling her. Even though she wasn’t working at the time, she picked up and spent the time on the phone walking me through everything step-by-step. She calmed me down, talked me through the issue, and took so much stress off my shoulders. This kind of aftercare is almost unheard of these days. Most people disappear the moment the sale is done — but not Elaine. She genuinely cares about people, not just the transaction. The fact that she remembered, answered, and went above and beyond for me 3 years later says everything about her service, her integrity, and the way she treats her customers. I’m incredibly grateful I chose to buy my spa from Spa World.The aftercare has been more important than the initial purchase, and Elaine proved that today. I recommend her to absolutely anyone looking for not just a great spa, but genuine customer service that actually continues after you’ve paid. Thank you, Elaine — you truly went above and beyond, and I’m so grateful.

Loving my new spa, so easy to maintain and very relaxing and therapeutic.

Received amazing service and advice from Spa World in Fyshwick ACT today. Harry Whyte, their retail manager, was super helpful and kind. He was patient and generous with his time, and his product knowledge was outstanding. I left the store feeling very confident about resolving my spa water issues.

Super friendly staff, always helpful and knowledgeable. Great after sales support with pool water testing and products

I have been impressed with the service that Will, from Spa World Dandenong, has provided. I went to Spa World for an initial look at the cost of spas. Will worked with me to find the exact spa that I wanted within my price range. He was always available, knowledgable, polite and efficient. I absolutley recommend him.

It is a pleasure to deal with Tom Whyte from the Adelaide Showroom. His patience, communication and customer service were spot on. Questions that he didn't know the answer to were promptly followed up.

It all came together without problems. Handover was well done and now I intend to enjoy once temp is up.

Fabulous Customer Service from start to finish. Knowledgeable, helpful without being pushy! What a nice change having come from the competitors which was CHAOS. If you want the Best of the Best- this is the place to shop. Thankyou Martina for your assistance, its been a pleasure!

We use our spa almost everyday. We live it and so does our family and friends.

Trent and the team looked after us tremendously. We came in pretty green and they were extremely helpful, patient, and responsive with our selection. Would highly recommend

Elaine has been extremely helpful from the purchase until final stages of installation. I’ve messaged several times with a lot of questions and always had a quick response, even on her days off! Would definitely recommend going to see Elaine if you’re looking for a new spa.

We love the product. Hamish was great to work with. A bit of information regarding competitors products was misleading (unintentionally) and our spa was (accidentally) delayed due to a warehouse mishap, however the team worked hard to remedy this. We still had an overall good experience with Spa World and would be a customer again - thank you!

Dianne at Spaworld Marsden park haves us full attention with excellent service, advice and price.

The stuff at Spa World Smeaton Grange are amazing. I had a new lid for my swim spa delivered there which I was supposed to pick up. Unfortunately the Ute I was going to use had a flat battery. The staff arranged delivery to my home free of charge. thank you so much

Helpful and understanding ,very easy to deal with and resolved our issue with minimum fuss

Steven was fantastic to deal with, we purchased a 5 person (2 lounger), seamless process and great follow up.

Great to deal with

Came in to buy some spa cleaner and found the wonderful Elaine - Nine years later. What a surprise- our Eon Vortex is still going strong - thanks to the expert advice and customer care.

Bought a Sauna from these guys. Absolutely brilliant. All were great to deal with. Sauna is awesome. Delivery was perfect. Thanks for a great experience all round!!! Highly recommend these guys.

Terrific service from Steve and Tom, both before and after the delivery of our spa and pergola! Couldn’t recommend them highly enough.

Great service, great experiencr with spa

⭐⭐⭐⭐⭐ From the moment we walked into Spa World Tweed Heads, Cathy provided absolutely outstanding customer service. She took the time to truly listen to what we were looking for and helped us choose the right spa for our family. Cathy is extremely knowledgeable, patient, and friendly, and she answered every question we had. We never felt rushed or pressured, and her advice made the entire process so easy. From our first visit to the showroom through to the delivery and packaging, Cathy was fantastic every step of the way. If you’re considering purchasing a spa, we highly recommend visiting the showroom and speaking with Cathy. Her customer service and knowledge are second to none. A huge thank you, Cathy, for making the whole experience such a wonderful one! Melissa & Daniel Ward ❤️

Great experience dealing with the team there. We will definitely back for any upgrades in the future.

Great service from Hamish and co at the home show. We have been looking for some time. Pool is great apart from some small damage to one of the panels. The delivery and installation team were great as well.

Absolutely love our new swim spa! Karen was a pleasure to deal with

We recently purchased our spa and couldn’t be happier with the experience. Trent was fantastic from start to finish—friendly, knowledgeable, and incredibly helpful throughout the whole process. He took the time to answer all our questions and made everything easy and stress-free. Highly recommend 👍

Fantastic service, great customer service, very helpful. Will definitely be recommend this company to our friends & family

What a great experience, Steven was welcoming, and very knowledgeable. Showing us a range of spa pools. The relaxed vibe in the well set out store made the decision even easier. Super happy and can't wait for the delivery.

I had an infrared sauna installed 12 days ago and I have already used it 16 times! Within the first 48 hours my morning aches and pains had gone, the whites of my eyes were whiter and my energy levels had improved. There is nothing that has ever improved my health so quickly. As a GP I made sure I studied the research behind the health benefits of these saunas first, and I will recommend them to my patients. John and his team at Spa World have been amazing, from purchase to installation. Do yourself a favor and buy one!

I initially went in there for measurements, for a wall mounted umbrella that I wish to purchase. I was met by a lady, who introduced herself as Lisa. Her service was 2nd to none. Lisa made me feel welcome and comfortable, Lisa went above and beyond for me. Answering all my questions precisely and accurately. I am impressed, thank you.

The whole process was seamless, from purchase through to delivery and startup. Friendly, no pressure and an eagerness to see customer happy. Very happy purchase and thrilled with the Nitro HP ,the cover lifter & wifi module. Thanks very much guys!

Excellent advice and support faultfinding what was wrong with my spa.

Thank you so much to Rose, Steven and your team ! We absolutely love our new Spa - from the minute we reached out and enquired to the final delivery the service has been unbeatable! Thank you for such a great service. 💥💥💥💥💥

Great service from beginning to end. Martina was super helpful in store when purchasing our spa. Delivery was seamless. Arrived on date promised. Delivery guys were fantastic. Glenn was amazing with the spa setup. Live our new spa!!! Highly recommended!!!

John from Spa World in Launceston went above and beyond with the purchase of our new spa pool. He organised everything including delivery & a crane for on-site positioning. Andrew and Vaughan were very helpful setting up our spa pool. Overall a AAA+ experience. Hightly recomended company & staff.

A new spa feeling very spoilt and definitely enjoying it Jackson arrived and made it so easy to get the spa in place and then spent the time explaining the ins and outs to me A great experience

Lilly was absolutely fantastic she bent over backwards to get us in a spa before Xmas. She did amazing pricing and was extremely helpful..

Gary & Olivia at Spa World Coromandel were absolutely amazing, helpful, efficient & made the whole process fast, seamless and professional making it a pleasure to do business with them. Also very good after sales service. Thank you

Martina & the whole team at Spa World have been super helpful and informative of this whole process to find the right spa for our family, and ensuring it arrived safely and working optimally. We love the spa so far, so very grateful! Thanks team!

excellent service all round, if your looking for a spa come and see Charlie he made the buying process so easy for us , thankyou very much love my vortex nitro

A1 service from Lilly in the showroom to the delivery guys Would highly recommend Spa world.

From when we first walked into Spa World right through every step of the purchase and installation it was all 5 star service from all of the staff. They took the time to explain and demonstrate everything we needed to know about owning and maintaining a spa. The whole experience was without any hassles or worries on our part as the guys took care of everything. It's a pity some other firms in Hobart don't copy Spa World's customer focus and service standards.

Jaidyn was really helpful, friendly and knowledgeable. He took the time to answer all our questions and was great to deal with!

Nick and Harry were fantastic to deal with. Very knowledgable about their products, always happy to answer our 101 questions. We are very happy with our new Vortex Spectrum spa.

Great help and really knowledgeable recommend to anyone

I have been served by Britney for 12 months who was expertly knowledgeable and always made me feel like i could ask any questions before i made the purchase which i completed by email and paid for the Vortex Nitro via bank transfer. Fantastic service with the purchase being dead easy. Thanks Britney. Delivery of the spa was on time and expertly installed by Frank and Tyson. Tyson completed the install by going thru all the info to operate the Nitro Vortex in a clear and simple way so that I could understand. Awesome install team. Frank and Britney extended their contact details so I could contact them if I needed support. Fabulous experience and I look forward to go for my first spa tonight. Thanks team.

Purchasing and installing our first ever spa was a complete success thanks to the team at Spa World. There has been incredible amounts of passion, knowledge and care provided to us from start to finish and we couldn’t be happier. A special thanks to Angela for making our spa dream come true.

If you're looking for anything spa or sauna related drop-in and see these guys. Jayden is so helpful and knowledgable, do yourself a favour and have a chat with him, you won't regret it.

Great service and looking forward to enjoying our new spa. 😊

Whole experience from purchase Martina was extremely helpful and patient explaining all the features of our now vortex mercury Delivery guy Kirt was great moving spa into position Service tech was great setting it all up with heat pump and explaining how to dose and operate the spa Highly recommend

Great service and support definitely recommended.

Exceptional service with an immediate turn around time with my request. Love dealing with Spa World Smeaton Grange, they really care from the Admin to Warehouse Staff!

Great service.

Theo and Trent have been incredibly helpful throughout the whole process. They went out of their way to help us with all the research and planning for our spa pool installation. Their knowledge, patience, and willingness to help made the process so much easier. We highly recommend Theo and Trent to anyone considering installing a spa pool!

Great experience, friendly and helpful staff. From deposit to delivery was only a couple weeks. Martina from SpaWorld Wollongong was excellent. So happy with our Vortex Titanium Spa.

Nirit answered all my questions and helped me decide with confidence what product best suited our needs. She was in contact throughout the process, from order to delivery and installation. Our new umbrella looks good and is easy to use; it's a great addition to the sunny balcony.

Great experience, friendly and helpful staff. From deposit to delivery was only a couple weeks. Martina from SpaWorld Wollongong was excellent. So happy with our Vortex Titanium Spa.

Well equipped store Friendly staff

A Wonderful Experience with the Spa World Team from Customer Care & Delivery Team We have had such a wonderful experience with Heart and the entire Spa World team throughout our swim Spa Journey. From the very beginning, Heart has been incredibly supportive, kind, caring and professional. She has guided us through every step of the process, taking the time to explain everything clearly and ensuring that we have always been kept informed and up to date. What has impressed us most is how genuinely Heart cares about her customers. She has always been happy to answer our questions, provide updates and make sure everything is progressing smoothly. Her excellent communication, attention to detail and genuine willingness to help have made the entire experience such a positive one for us. Even on Heart's day off, Megan was wonderful in assisting us and making sure we continued to feel looked after. Amanda has also been extremely helpful, caring and supportive, and we sincerely appreciate the assistance and attention we have received from both of them. It is truly refreshing to experience such a caring, professional and dedicated team. Heart has gone above and beyond to ensure that we have felt supported throughout the entire process, and we are very grateful for the time, effort and personal care she has given us. Thank you, Heart, Megan and Amanda, for your kindness, patience and exceptional customer service. We are so grateful for everything you have done for us so far, and we are very excited to continue our swim spa journey through to delivery and beyond. You are all an absolute credit to Spa World, and we could not recommend Heart, Megan, Amanda and the entire team highly enough. Thank you again for making what could have been a complicated process such a smooth, enjoyable and positive experience for us. ❤️✨ With sincere appreciation, Antonella & Silvano

Fantastic service

We just had our new swim/spa delivered. So amazing. Thank you to the team at Spa World. Great service and well looked after. Martina you are awesome!

I don't usually write reviews, but Angela at Spa World definitely deserves one. Buying a spa is a pretty big investment and I was honestly expecting a stressful, high-pressure showroom experience. Angela completely flipped that on its head. She was so incredibly patient with all my random questions and just felt like a friend helping me make the right choice rather than someone trying to hit a sales target. Super down-to-earth and genuinely cares about getting you what you actually need. 10/10 experience.

I recently purchased a spa from Spa World Toowoomba and I really appreciated excellent customer service and attention to detail throughout the whole process. It’s clear that they care about their customers and take pride in what they offer.

Janina from Spa World Nelson was very friendly and helpful, providing good advice on spa choice. We were able to purchase one in stock quickly and delivery and installation were not long after. We are very happy with our experience.

We purchased a vortex spa through Spa World Dandenong and wanted to recognise the fantastic service provided by Theo. He looked after us every step of the way and two years on remembers us and the spa we purchased and has been extremely helpful with purchases of additional accessories. Thanks for an excellent experience.

Purchased a Vortex Hydrozone from Spa World and couldn’t be happier. Nick and Harry at the Fyshwick store were excellent — helpful, knowledgeable, and made the whole process easy. The spa is fantastic and is used almost every day, and we’re only just into spring. It’s perfect for the Canberra climate. Highly recommend.

Michelle was a pleasure, very informative, absolutely impressed with getting our spa. Annie 😊

Michelle was awesome, explained everything in great detail, happy to purchase our new spa from her. Truely an asset to the Spa World Team.

We met with Peter S from Northlakes showroom, and he was very helpful and informative. We had visited a few times and each time he was patient and answered all our questions. thank you, Peter, for all your assistance. Heidi E

I just wanted to share some exceptional customer service I received today from Nirit. I rang the company a few days ago to ask if they could help with a repair quote for our swim-spa. Nirit explained they couldn't the reason being they only serviced their own brand. But she gave me a few suggestions of other companies. She also gave me her mobile contact, and said I could call her back if I had no luck in finding a company that could help. I rang her back a few days later and she was so helpful. She gave me a few companies and mobile numbers I hadn't found on google. I rang one of them and the company was more then happy to go out and give me a quote. That is exceptional customer service in todays climate.

Great knowledge and exceptional service! Having just acquired a spa with a new house purchase, Harry provided us a clear rundown on how to manage the spa, products required, and also a detailed breakdown of how the chemicals work with assurance on health and safety. I’ll certainly be coming back and am relieved to have a reliable and trustworthy source for all my spa queries. Thank you Harry!

Wonderful experience Lilly was very helpful and made buying a spa an easy decision. I would highly recommend.

Thank mark for your patience and time we can’t wait to get our spa pool

We purchased an 8 person spa from Spa World Glenorchy. The showroom had plenty of models on display and the information provided by Mal and the team was exceptional. Delivery and installation went very smoothly and we received an excellent 1:1 information session on how to operate our model and maintain it in good working order We are very happy with our purchase as well as the after sales service.

I had an exceptional experience at Spa World, largely thanks to Elaine. Her customer service is outstanding! She guided me through the entire process, coordinating with the plumber, electrician, and crane services seamlessly. Elaine was always available to answer my inquiries, ensuring I felt supported until my new spa was delivered. Thank you, Elain.! I will definitely be recommending Spa World to all my friends for any future purchases.

Met them at the Rocky Expo. Friendliest booth there, in my opinion. Very helpful, and very efficient. 😁

Very happy with service /information and price provided today mark was very informative

Mark did an excellent job at answering any and all of my questions. We absolutely love our spa and would highly recommend anyone else to go with Spa World North lakes

Bought my spa a year ago couldn’t be happier with the service and support from soa world after sales service was amazing

We love our new spa and had a great experience at this store. Thank you Nirit for going above and beyond for us. Highly recommend!

Our 4.5 metre swim spa is fantastic. In the warmer months I am in the spa every day and sometimes many times a day. It's also easy to get in and out of and to look after. So far we have no complaints. Cathy was very helpful and explained everything we needed to know. She was always approachable and cheerful.

Leon has been awesome from my first call of enquiries to arranging the delivery and help with the set up of my spa. Kerry also is outstanding. I could not be happier, even a shout out to Rob the truck/crain operator for a smooth delivery and placement of my spa. My overall experience with this team is exceptional.

Good bugger in here, will be back

Delivery guy was fantastic, sales from Leon great, and the set up guy very thorough very happy with spa

We encountered very pleasant and knowledgeable staff who enabled us to make a clear decision on our needs. Access was easy with the car park below.

Brendan was so great helped us so much today thanks Spa World

Very good service from start to finish, spa arrived on schedule and was delivered and put in place by the Narellan Pools team down to thinking about which direction we will be facing when in the spa. Love your work guys.

It was great service & has been very helpful since I purchased spa

I want to give a special mention to Lisa from Spa world for the incredible service I received from my very first enquiry right through to after my spa was delivered and installed. I spent a LONG time researching spas — I must have visited just about every spa showroom across Perth, including south of the river, some more than once! Lisa was consistently informative, knowledgeable and never pushy. What really helped me finally make my decision was being able to do a wet test. From there, the whole process was easy, positive and thorough, with Lisa making sure everything was confirmed and that I knew exactly what to expect. The tradespeople Lisa recommended were also fantastic — professional, knowledgeable and happy to share those little tips that make the whole process so much easier. What really stood out, though, was the aftercare. When I filled my spa for the first time, I encountered an issue and contacted Lisa. She responded straight away and even FaceTimed me to talk me through what I needed to do. That level of service after the sale is incredibly rare and was genuinely above and beyond. Thank you, Lisa, for your patience, knowledge and outstanding customer service throughout the entire process. After all my research, I’m so pleased with my decision and would absolutely recommend you to anyone looking to purchase a spa.

Bought a spa from Spa World Bundaberg. After some months of ownership an interior light failed to light up. Leon from Spa World travelled a 6 hour round trip to Rockhampton to fix! A big thank you to Leon for great aftrr sale service, much appreciated.

Excellent knowledgeable and friendly service at a good price point. Great value package deals.

Great help and advice

What a lovely experience it was to deal with Nirit from Spa World Alexandria. Not only was the experience efficient, she also listened to what we wanted and needed. No trying to sell us what we don’t want which is rare in today’s world. Being able to get into the spas and feel the quality of the spa was an important factor. We loved the experience and would happily recommend the company and Nirit to anyone who is in the market for a spa.

Awsome service. And delivery was flawless. Very happy. 👌

I'm very happy with the Fisher 7 spa and 4-tier steps that i bought. Doris at the Dandenong branch was extremely helpful showing me all the different options in my price range. Ultimately i made my decision based on comfort for me, and my love of the recliner seat in the Fisher 7. What i did that was different was i packaged up my spa with the 4-tier steps that usually go with the swim spa. Reason for this is the railing gave a far greater safety advantage for myself and my elderly family members who may use the spa. To have something secure to hold onto whilst stepping in and out of the spa was paramount and the 4th step is actually used as a platform for drinks / snacks / towels / mobile phone so the convenience and safety was a huge selling point to upgrade to these steps. The spa is quiet and the cover goes on and off with ease that i can do it alone. I'm very impressed with all the help from the sales and service team at Spaworld.

Professional, easy to contact team. Karen was fantastic. We had been there 4 months earlier and she remembered us so soon as we walked back in. Everyone including the emails and phone calls, text messages always keeping us up to date. The afterservice was also fantastic. Thanks Spa World and a big thanks to Kirt from All Spa Moving Solutions. Not any easy job as our access was quite tight however he made it work and we now have our Spa. Thank you team you are amazing.

Great customer service with an exceptional product so far. Delivery was easy and the follow up service is what you’d hope for in a premium product.

Thank you so much we love our new spa and Sauna. We enjoy all the features making it easy to clean and maintain. We start the day by soaking in the spa also last thing at night. I would recommend t Spa World Wollongong to everyone.

We have been on the look out for a spa for when we move to a new home and Sophia has been so helpful! She was so friendly and bubbly and didn’t make us feel silly for asking a lot of questions about all the different models. She was knowledgeable and patient and talked us through all our options.

I would like to say what a wonderful experience it was from the day of purchase, the delivery and the set up of our spa , it was a great experience

Glenn, Kirt and team provided an excellent service. Removed old spa and installed new one. The process was seamless. Highly recommend them.

Our swim spa journey began with meeting the lovely Karen at the Albion Park showroom for a test swim and learning everything we needed to know about swim spas and what is involved in the purchase so there was no hidden surprises. The whole team have been amazing to deal with. Isaih kept me up to date with payments, Tish from Spa Approvals was so helpful and was quick to respond to my multiple questions. There was some delays on our part but nothing was a hassle. Delivery day arrived and couldn't have gone smoother. Kirt was so friendly and I immediately felt confident that he knew his stuff. The electrician that he recommended was also great to work with. Shout out to Bryce Harper. Glenn, the technician completed the install and was very knowledgeable and so helpful with set up instructions and chemical use. This has been a long review but I've just been blown away by the quality of service, the quality of the swim spa and the overall experience of this company. We are from Sanctuary Point and although there are other spa places closer (which we also visited), it was definitely worth the extra travel for the level of service. Definitely recommend 👌

Incredibly prompt service. Mal solved a very tricky problem in 24hrs. Highly recommended.

If you are looking for a spa then Doris is the person to speak with. She is very knowable and has all the contacts you’ll need to make the installation a success. Highly recommend.

I contacted SPA World for information about a spa that suited my needs. After talking to Angela I received all the information I needed to help me make the best choice. She was very competent and knew her products. It was delivered and installed in a timely manner.

Absolute pleasure making sure I identified the right replacement part. The team were incredibly informative and helpful.

Lilly provided outstanding customer service! She was professional, friendly and provided all the information we needed to know to make our purchase extremely easy! Thanks so much Lilly.

Very helpful in every way and showed us everything we needed to know 9/10

Purchased Vortex Mercury about a week ago.Could be happier with experience. Sales, delivery, set up and walk through the feature has been amazing. Many thanks to Mal and all sales team of Spa Word including delivery driver from Launceston for making it easy and happy experience. Used it everyday without a fail since and enjoy every minute of it. Thanks you guys.

Outstanding service from Angela at Spa World! Angela is absolutely fantastic. Her customer service is second to none. She is friendly, knowledgeable, professional and genuinely takes the time to understand what you’re looking for rather than just trying to make a sale. From the moment we dealt with Angela, she made the whole experience easy and enjoyable. She knows her products inside and out, answered every question we had, and went above and beyond to make sure we were completely comfortable with our decision. It’s not often you come across someone who provides this level of service. Angela is a real asset to Spa World, and honestly, if you’re thinking about buying a spa, go and see Angela first. You’ll quickly understand why. We couldn’t be happier with the experience and would have absolutely no hesitation recommending Angela and Spa World to anyone looking for a quality spa and exceptional service. Thanks Angela — you’re a star!

Oh my gosh the service is EXCEPTIONAL at SpaWorld - Micheal gave us great advice about how to manage our new spa. Very professional, great prices, and very knowledgeable about all things spa. Highly recommend SpaWord Launceston ⭐️⭐️⭐️⭐️⭐️

Oh my gosh the service is EXCEPTIONAL at SpaWorld - Micheal gave us great advice about how to manage our new spa. Very professional, great prices, and very knowledgeable about all things spa. Highly recommend SpaWord Launceston ⭐⭐⭐⭐⭐

Excellent customer service. Would highly recommend Doris and her team.

Absolutely fantastic service from the team. Lots of really good information and very willing to help and answer all the questions we had. Highly recommend them.

We would highly recommend spa world if you are thinking of buying a spa. We have bought spas and swim spas with them at 3 different properties now; a large swim spa, an 8 seater spa and now a 3 seater spa. Lisa, the Manager, is very knowledgeable, extremely friendly, helpful and nothing is too much trouble. Their service is exceptional and after care is also exceptional. 5 stars from us. :)

Charlie was very helpful, explained everything very well, no pressure, very happy with our purchase

Mark was a great help, with answering all our questions.The 13 year old had lots.Kept us up today with emails and text .On time line for delivery of spa. And followed up after we received spa.We love our swim Spa and using it most days. Would very much recommend going to see Mark.

Brendan did a great job, engaging and common sense approach to servicing my jacuzzi. Many thanks !

Sophia at Spa World is an absolute rock star — amazingly helpful and never once put me under pressure. I did a lot of research and visited several spa places before landing on one of the Fisher range. It's a fantastic product with amazing value for money once you factor in the complete package. The whole experience was great from start to finish. The installers were excellent too, taking the time to walk us through the spa chemicals and getting everything up and running properly. Highly recommend Spa World — thanks to the whole team!

Store is a pleasure to visit- lovely homewares, Spas, Swim spas AND saunas! Went in for chemicals, Martina had great knowledge and set us up to enjoy our unit now Chlorine Free! I’ll be back!

Bought a flash new spa recently and couldn’t be happier. The showroom staff were knowledgeable and communicated well before and after sale. The tech that commissioned the spa was friendly and helpful. Happy to recommend.

Beautiful polite team members. Wonderful job.

Fantastic products and outstanding professionalism from the entire team. We’ve received wonderful aftercare service for our spa every time we’ve needed assistance. The team has always been helpful, reliable and genuinely committed to looking after their customers.

My experience with Spa World in the last 4 years since owning a Vortex Hydrotherapy Spa has been excellent. Team at Spa world Glenorchy always happy to assist with all questions and servicing with my Spa. Call out to John and Mal when I require assistance in store or on the phone. Highly recommend Glenorchy Spa World.

The absolute best place to buy a swim spa! Before visiting Spa World, we took our time and toured numerous other showrooms, but none of them compared to the service we received from Angela Wood.While other places felt routine, Angela actually took the time to ask us questions and understand our needs. She explained the equipment and product ranges in great detail, answering every single question without ever making us feel rushed. Her incredible support didn't end with the purchase either. She has been just a phone call away for anything we've needed since. Combined with a highly professional delivery team, this has been an amazing experience from start to finish. We love our Vortex Aquagym Max and cannot recommend Angela and Spa World highly enough!

Spa World in Nelson is great. We purchased a sauna and found Janina to be brilliant, she really knew her product and what would suit us. We are really happy with what we have purchased. We would definitely recommend Spa World if you are interested in a spa, sauna or pergola. We will definitely be repeat customers.

Staff have very helpful. Explain every thing.

I dealt with Will knowledgeable patient quickly responded to my questions Great communications

⭐⭐⭐⭐⭐ We had such a fantastic experience with Spa World from start to finish. Buying a spa is a big decision, so we really appreciated having someone who was knowledgeable, friendly and genuinely interested in helping us find the right one. Lisa was absolutely wonderful throughout the entire process. Lisa took the time to explain everything to us, answered all of our questions and made sure we understood the different options available. She never made us feel rushed or pressured into making a decision, which made the whole experience so much more enjoyable and stress-free. Her knowledge and customer service really stood out to us. After looking at the different options, we decided on a Fisher spa and we couldn’t be happier with our choice. The quality, features and overall design are exactly what we were looking for, and we’re so excited to have it at home and start enjoying it with family and friends. A big thank you to Lisa for making what could have been an overwhelming purchase feel so easy and enjoyable. It’s clear that she genuinely cares about her customers and wants them to walk away happy with their purchase. We would definitely recommend Spa World, and especially Lisa, to anyone considering purchasing a spa. Fantastic service, great knowledge and an overall excellent experience!

I had such a wonderful experience at Spa World, and I really wanted to take the time to leave a review for Lisa because she was absolutely amazing. From the moment I walked in, Lisa was so friendly, welcoming and easy to talk to. I wasn’t completely sure what I was looking for at first, and I had quite a few questions, but Lisa was incredibly patient and took the time to explain everything to me properly. What I appreciated most was that I never felt pressured to make a decision. Lisa listened to what I wanted and helped me understand the different options so I could choose what was right for me. She was very knowledgeable and explained everything in a way that was easy for me to understand. I asked quite a few questions throughout the process, and Lisa was always happy to answer them and make sure I was comfortable with my decision. She made me feel like I was actually being looked after rather than simply being sold something, and that really stood out to me. I honestly couldn’t have asked for a better experience. Lisa was professional, kind, patient and genuinely lovely to deal with. She made the whole process feel so much easier and more enjoyable than I expected. Thank you so much, Lisa, for all your help and for making my experience at Spa World such a positive one. I really appreciate the time and effort you put into helping me, and I would definitely recommend Lisa to anyone visiting Spa World.