60 day money back guarantee

Terms for 60 days right of return

For you to exercise your rights under the Spa World 60 day right of return the following criteria must be met:

  • The eligible spa must be a new model purchased on or after the 1st of January 2016.
  • You must be able to deliver to the nearest depot. All costs of removal and return are yours.
  • You must be an individual natural person who is the title owner of the eligible spa. Businesses, corporations and partnerships do not qualify.
  • Your eligible spa must be in as new condition and not suffered any damage as determined by Spa world or a Spa World agent. Such damage may include, without limitation, internal or external scratches, scrapes, dents, odours, rips, burns etc.
  • Your eligible spa must have been returned to the depot, in the same working order as it was on the delivery date.
  • Your eligible spa must not have been subject to any liens or other security interests. A minimum of 30 days must have passed since the delivery date of your eligible spa.
  • Your eligible spa must undergo a full inspection by a Spa World representative before a refund is given.

If you choose to exercise your rights under this offer, you must notify us in writing to:

Spa World Ltd 940 Great South Road Penrose, Auckland 1061 New Zealand

Five Star Trust Pilot Rating

We are proud that Spa World customers have given us a Five Star Trustpilot rating.