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Review for Spa World – Product: Aqua Lapp Swimm Spa| Salesperson: Michael O'Loan Working with Michael O'Loan from Spa World was an absolute pleasure. He was always available to answer questions and responded to emails promptly and reliably, even on weekends or his days off. His dedication and professionalism truly stood out throughout the entire process. The Aqua Lapp Swimm Spa product itself makes an excellent and high-quality impression. The installation went smoothly and efficiently, and the installer was extremely careful and meticulous, ensuring that everything was completed without any damage. Overall, an excellent team and a very satisfying experience from start to finish. I can highly recommend Spa World and especially Michael O'Loan for anyone considering a spa purchase. Thank you for the outstanding service!

Great product, excellent sales and after sales service. When the spa arrived we realised that we didn't have as much space for it as we thought. The delivery team went out of their way to find a spa cover that fitted the space and came back later again to fit it.

Great range!Great Service!Seamless delivery ! and my dedicated salesman Peter Limpus was a gem even phoning afterwards to check all was well and I was enjoying my spapool. Thank you for the chance to leave a review. I will certainly recommend you to my friends

The experience of purchasing a spa pool from Spa World was so easy. From Michael the sales rep to the outstanding delivery team. Exceptional service all round.

Our experience with Michael O’loan at Spaworld has been a very positive one. We were unfortunate to have lost money on a liquidation of a pool company along with 60 or so other families. Knowing this Michael gave us some flexible timing and terms to give us time to redevelop our pool space and organise delivery and installation. The swim spa pool is functional and the kids use it for hours - they really love the jets and can swim when it’s cold and when it’s hot thanks to the heatpump and covers. A great experience - thanks Mike for your help :)

I just have to share my experience at Spa World, Mt Wellington, Auckland. Firstly the lovely salesperson Peter who was so helpful with my purchase of The Shadowspec "Retreat" umbrella, nothing was too much trouble, Peter and Michael were so helpful when my builder who was installing it, visited the showroom to check the operation of the umbrella before he installed it on my patio. I am more than delighted with the quality, design and nifty functionality of the "The Retreat", the product combines precision German engineering with style and class!, it tilts, extends and pivots in all directions. I am also so happy that it is made in a factory in Whangarei and is NZ made. I have no hesitation in highly recommending Spa world and the spectacular Shadowspec umbrella-so excited for more balmy, sunny, Auckland days, roll on summer. Thanks Peter & Michael :)

It took us a year to decide on a swim-spa, to choose a supplier. After testing one in your Auckland location we launched the building application for our new outdoor area and negotiated the order with Michael. He was not very flexible when it came to price, terms and conditions but delivered a great product with holding the unit for one year, smooth delivery and installation after the site preparation. After 1 year of owning and using it, with having decomissioned it for 6 months in winter when we were away, we are still very happy with it. Minor warranty issues have been handled extremely well by Amanda and her team. I would have wished for a more extensive explanation and training after the installation.The installer went away far to quickly for my liking and needs. But with heaps of information online I could wrap my head around the running and maintaining the swimspa after a while. Thanks so far. Jonny & Jenny

We couldn’t be happier with our new spa from Spa World. After thoroughly researching different options, we feel confident that we made the best choice in terms of quality and value. Michael’s service was excellent - his follow-up both before and after our purchase was incredibly helpful, and he was friendly and professional throughout. Since installing our spa, we’ve loved unwinding in it every evening and enjoying all its fantastic features. Highly recommend Spa World for anyone considering a spa.

Great experience with Spa World Auckland. Pre-sales - Michael was straight up, answered questions honestly and delivered on his promises. Post-sales - Amanda exceeded expectations sorting out a very minor issue promptly and to our satisfaction. Would have no hesitation recommending this company.

Highly recommend Spa World great product purchased a Vortex Nitro Spa from home show after looking around at other products . Sale Mngr Michael O'Loan was friendly and very helpful with info on there product certainly made the choice easy. And also home show special was a double bonus. Also like to mention Jack Feleti and his Team in getting the Spa installed up and running and finished the job nicely . Best Regards Terry and Michelle

We met Peter Limpus there - he was extremely helpful and carefully explained all the pros and cons specifically for what we needed. He took a very detailed interest in getting the right solution for us and followed through very professionally post sale to make sure we were happy with everything. The Vortex XD we purchased is a great unit and we are very pleased with the experience in buying from both Spa World and Peter himself

We cannot fault spa world. Every staff member from the show room to delivery and Installation were friendly and professional. The delivery went smoothly and the installer was very knowledgeable. Our spa is fantastic and excellent value for money. We highly recommend this company to anyone purchasing a new spa.

We enjoyed the experience dealing with Spa World, the new pergola has really enhanced our deck area which we never used previously. It has added great value to our livability and home.

Thanks so much for the advice. Michael @ the Auckland showroom was awesome. Such a knowledgeable chap. So friendly and able to answer any questions we had.

We are so pleased with our new spa! They say a company is only as good as it's Frontline staff and they are not wrong! Peter and the team at Spa World Auckland right down to the collection team at the warehouse are amazing! Fast efficient and honest service. We would not hesitate in the future to deal with the team again.

Well whanau, I dealt with Michael O'Loan at Spa World Auckland. He was very helpful, no muckaround service. Gave me all of the information I asked for and more! He arranged for delivery or my pool to Gizzy, no problems. So, thank you again Michael and the team at Spa World Auckland, highly recommend them e te whanau! Mauri Ora.

I had an excellent experience dealing with Michael and Sharona at Spa World, fast responses to my questions, very helpful getting everything sorted and gave me a great deal. I'm super happy with the Spa and the service.

Michael was fantastic to deal with. Within 30mins of entering the showroom the day before Christmas we had agreed on a model guided by his advice and deposit paid. Two weeks later it was delivered to site as promised. We love our new spa it's easy to maintain and looks great. The Spa World product is head and shoulders above there competitions. The fit and finish, powerful pumps etc. is simply class. We had issues at the time of delivery getting it on site which was no fault of Spa Worlds. However, this was not a problem for the delivery team lead by Jack. Within an hour a solution was sorted, and a Hiab truck was on site Lifting it in place. I highly recommend the platinum delivery service it was unpacked/ Wi-Fi fitted/ cover fitted /filled with water and tested by the Spa world team before handover. They go through the operations with you teach you how to use it and maintain it etc. Thanks again Team, with a special mention to Mike & Jack you guys provided a seamless service.

We purchased a spa from spa world and with the help of the awesome team there we were very happy with our purchase from finding the right spa for us to the installation and maintenance. The team here made the experience of buying one super easy . We love it and so do our family an friends We cant thank the team enough at Spa World Cheers guys

Michael was so helpful from buying to resolve the issues. Highly recommended.

We visited the "Home Show" again this year, and were exploring Spas and then met Michael O'Loan who helped us explain the differences between other companies & them and what the options we should look for, finally helped us make the right choice. We are quite happy with the delivery and installation and now enjoying this beauty every week with family. Thanks, Michael!

Michael, thanks for taking the time with us at the home show, many other exhibitors did not, their loss, we are thoroughly enjoying our new Sap

We had Peter Limpus as our sales consultant in Auck. He was brilliant with lots of help and suggestions. He made the decision on which swimspa to buy very easy. He even went above and beyond with sourcing quite a bit of info about swimming etc helping my husbands health issues. Sandra Wylie was our customer care contact and was also very helpful. Because of weather issues there was a long delay before the concrete slab could be done but everyone was very patient and we felt no pressure at all to hurry up. Due to such amazing people we dealt with, we went ahead and also ordered the Louvre roof and the Sauna. We've been using the pool for about 3 months and loving every minute of it. The roof is going up at the moment and then the Sauna will be installed. I'm sure we will love using them just as much as the pool. A great all round experience.

We went into Spa World recently looking to make a purchase but not 100% sure on what model of spa would suit. Pete at Spa World asked a few questions about what we would like and then showed us the options - lots to choose from. We finally settled on a Jacuzzi model and are very happy with our choice. The spa was delivered within a few days and installation was easy. Many thanks Pete!

Thank you very much Spa World. We had fantastic service from Pete the sales consultant. Walked in just looking and came out with a spa and pergola.Very happy with products and team in general. Cheers Mark.

We spent a lot of time researching & comparing spas as there are so many choices out there. Efficiency, low running costs, comfort, quality, depth and of course support were all factors. Peter @ Spa World was a huge help & there for us every part of the way. We settled on the Fisher7 & it’s been fantastic. Highly recommend the install package with stairs, chems etc- it made the whole process a breeze.

Excellent in store service. We are very happy with the spa and the service we received from spa world!

Amazing experience all around. Great advice right frim the start with free test swim in the sylvia park location, quick delivery schedule confirmed and all got delivered in perfect condition. Also awesome flexibility due to our previous failure with another company called container pools. Thanks so much to Michael, Andrew and Sharona.

Great service, really flexible when we need to change our plans. Excellent product (Jacuzzi) that we are very happy with nearly a year later. Thanks Pete Limpus for the great service.

It was a commitment, but the health benefits and the emotional connection with my wife is simply priceless. Mike was heaven-sent and he made it easy for us to choose the right spa pool (Vortex Mercury Avante) that fits our needs. User-friendly spa and lots of info online. Highly recommendable if you want luxury and pleasure combined. Why go for an out-of-town vacay if you have one at home???

I would definitely recommend visiting Spa World if you are interested in buying a Spa. Pete was super helpful and made the whole process very easy and stress free. We are very happy with our purchase.

Great customer service from Pete Limpus. Have had our spa for two weeks now and we are very happy with it.

After having brought our spa, never heard from them. Now we are happy with our spa , but with what we spent , a simple phone call or check up would've been suffice. If we got another 1, we certainly will be shopping around

We purchased a Vortex Cobalt and from the minute we walked into the store to when we finished our wet test the whole experience was a pleasure. We dealt with Pete at the Sylvia Park, Auckland branch and found him to be extremely friendly, knowledgeable to the extent that we were going to have a look at another spa outlets but when we weighed up all the pros and cons with the Vortex range and the service from Pete, we decided this was the place we would like to purchase our spa from. I would highly recommend to anyone who is looking for a spa go and talk to the team at Spa World before making the decision. We would like to say a special thank you to Pete for making the whole journey a very enjoyable experience. Thanks, Tony & Nabin

Great product and a great team who made everything happen seamlessly despite some time pressures at our end. Thanks Peter and team.

We have recently bought a Vortex Nitro Hydroplus Avante Spa from Spa World Auckland and we are extremely happy with our purchase. We looked around and found Spa World to be the best for what we were looking for. We received excellent service and the communication was amazing. Peter Limpus went above and beyond to make the whole process enjoyable. We highly recommend Spa World.

Pete and Michael were very knowledgable on the items we were enquiring about and we went away very satisfied customers.

Excellent service - superb installer was very helpful Highly recommended best spa deal around for the money

We have just ordered a Vortex Spectrum Spa through Spa World Penrose. From the moment we walked through the door we were greeted by Peter Limpus. When purchasing a quality spa for the first time Peter soon put us at ease with professional attitude in talking us through and helping us find the correct spa that we required. We had been to a number of other spa dealers in the area. None of them came even close to the professional service we recieved and when you are looking for quality, Spa World spa's are head and shoulders above the rest. We really appriciated the great discount and add on products.

Today purchased a Jacuzzi spa from Peter Linpus at Spa world. Really friendly, professional and helpful on all levels…… great discount and generous with his time in comparing prices and letting the kids test the spa. Thanks .

Excellent service. Great knowledge from the staff.

From the moment we walked in the showroom door, Michael was very helpful and pleasant and approachable. He has always answered our questions promptly and fully. It has been a very satisfying sales experience.

Good selection.

Was looking for a louvre pergola and our friend recommended us to buy from Spa World. Went there at Panmure Showroom with my wife and were greeted by Michael O’Loan, the manager. He was very friendly and professional and gave us a quick run down of the Vortex Louvre Pergola and the benefits and features. We then signed up the order to purchase the item, all done very efficiently. We were impressed by the well displayed range of products which are of high quality and standards. The services provided were immaculate. Thanks Michael for attending to us. Esther&William

Hands down the best customer service I have had when buying a spa. Michael clearly outlined the features and the benefits of each option so I could make an informed decision. Has worked with me to ensure delivery and handover on settlement day at our new property will be seamless. So far so good! Thanks

Glad we went to Spa World Penrose. High end spa pools without being over priced. Total package quoted with no nasty hooks. Real experts in their field. We spoke with Michael.

I recommend spa world, Michael walks you through the process from start to finish with honesty, he is even prepared to tell the truth about site preparation and council requirements. We almost purchased elsewhere. Maree from Pukekohe.

Bought a fire table Martini 50 from Hamish! Amazing service, he is simply great. Thank you champ! Cheers, Ron

Great friendly team delivered within 2 days of us ordering so we were in for the weekend. Fantastic product and the kids love it.

Right from the beginning Patrick from SPA World was great to work with to be able to get me my Hydrozone Swim Spa to my property. Come install day Willie was awesome to deal with, very efficient and effective communication on the day made me feel at ease. Couldn't have asked for a better team to work with. Ngaa mihi koorua.

Excellent service can't wait to get our swim spa 😊

Great prices with lots of choices

Steve installed our fabulous new spa today, drove down from Auckland and was just awesome! Paddy & Steve did a top job getting us up and running and explaining the operation of it. Thank you for being such cool dudes in this heat! Recommend fully the Vortex, super quiet, beautiful.

I would just like to acknowledge Willie who installed our spa on Saturday morning. He was on-time, polite and professional. He took me through the setup and the behind the panel maintenance. He was great. I had to leave early so I left him to finish up, he messaged me later to advise all was done and he had locked up the house. I believe Willie is a real asset to your company, can you please pass this onto his manager. In fact the whole process of purchasing our spa was seamless, from the salesman Jason, to yourself with great communication through to Willie doing the install. I will be highly recommending Spa World. Peter & Megan Cook Auckland

Patrick was awesome to deal with, full of knowledge of what he's selling.

Thank you for the fantastic Vortex Nitro spa and service from Patrick. My parents purchased a Vortex swim spa from you last year and have been so happy with not only the spa but also the customer service and we can see why. Thanks for the awesome spa!

We love our spa! Such a great way to relax and unwind at the end of the day. We are based in Hamilton they made delivery so easy. Customer service we received was fabulous! Cheers Cam

We bought a spa pool 2 years ago from spa world. We live remotely out the back of Otorohanga. The consult on the phone and by email was brilliant, we jumped onto their website and it was informative ( exactly how it was described). The sales rep Patrick was very knowledgeable and made the whole process incredibly easy. We were nervous on the day it was delivered as we had never bought online before. They under sold themselves on their service and backup after the sale so that’s why we very highly recommend them to anyone. We felt we got a whole lot more than we bought. C & K Capon

Top service and product knowledge. Michael was a fantastic guy to assist us on which spa to purchase. 6 stars. Would recommend. Best in the business.

Purchased a vortex mercury spa 2014 model from Patrick 6 years ago at a home show and it still looks as good as new and we couldn't of been happier with our choice of model and brand. The spa is used almost every night and is a great way to unwind after a busy day. The consumables and parts needed for after sales service are considerably cheaper than some of the more expensive brands available. If we had to rebuy at any stage we would definitely go back to Spa World and purchase another Vortex Spa. Patrick is very professional, friendly and honest and we would definitely recommend this company without hesitation. Graham and Leanne Lee.

Dear Michael and Michelle We just want to thank you and your team for the excellent service we received from Vortex Spa . A extra special thanks to Frank who went above and beyond. And Igor that knows his way around a HIAB. We are so happy and can’t wait to go for our first swim. Kind regards The Du Toit family

Many Thanks to Micheal and Michelle from Vortex Spas for getting out Hydrozone Swim Spa in. Special shout out to Kyle from Skyhooks for getting a massive 6 x 2.3 meter Spa down a tight driveway and down the side of an even tighter access side of the neighbours house. All done and installed in less than a day! Excellent onsite help from Jack the technician got us up and running and we are very happy with our new purchase. Many a long happy summers to enjoy in the new spa. Thanks Heaps! A really easy and enjoyable way to purchase with excellent updates to keep your mind at peace throughout the purchasing process. VMT indeed.

We are sooo happy with our new swim spa. Michael was very knowledgeable and definitely knew his spas. Michelle in the office was very efficient in sending through all the information and keeping us updated with the arrival of our spa. The installer (sorry don't know your name) was great and went through the instructions very thoroughly. All in all a great buying experience! As for the Swim Spa well its definitely worth it, had lots of fun already. Thanks Team!

Happy? Auckland Territory Manager was superbly professional both before purchase and assisting in getting the installation completed despite the spa show's requirements on his staff. Despite problems with receiving my e-mails and photos, Melissa was eventually about to verify my payment(s) and schedule delivery. Willie was superbly prepared and was instrumental in detecting the manufacturing error (screw penetrating the spa interior wall) which necessitated removing the spa, taking it back to the warehouse and bringing another one and installing it, too! Spa World deserves our highest recommendation for your professionalism and your superstar, Willie, for his expertise and double installation.

Just bought our first spa after looking at everything available, a Vortex Cobalt. Very happy with the spa and the service from Vortex, they looked after us and had our spa up and running very quickly. Much appreciated.

A small showroom packed into a larger warehouse/office, but with good service and sales to balance things out. For relatively affordable spas, they're definitely worth a look, and will walk you through the pros and cons of each pool with your budget and needs in mind. Lacks some of the elegance and polish of their opposition's showrooms and approach, but at a fraction of the price. They've been around for years, are trustworthy, and the spas seem a good deal.

Very impressed with the service and spa we purchased. It's just a warehouse, not a setup showroom but we were still impressed with how they were able to show us the spas. The salesman had great knowledge and advice. Loving our Vortex spa!